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Strange Reconciliation
 
  #1 (permalink)  
Old 04-03-2009, 04:20 PM
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Join Date: Apr 2009
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Question Strange Reconciliation

So this one has me baffled. We are running BES 4.1.6 MR3 with Exchange 2003. The BES now seems to think that at some point all messages on the users Inbox have been moved and reconciliation removes the message from the handheld. This is only affecting the Inbox items so I know it's not a memory issue on the handheld (some have over 12MB free). I have confirmed through OWA that the message are in fact still in the user's mailbox. I have opened a ticket with RIM and they claim that the message was moved (according to the logs). The logs do in fact state the message has been moved when on Exchange it has not. This is happening across handheld devices/OS's/wireless providers. I am coming back to the BES as the problem. For further testing I have asked the affected users to not move or delete any messages from their mailboxes for the next 48 hours (this has been a daily occurance). I am also moving Exchange servers for another user. So far the only fix is to have the user disable reconciliation.

Has anyone else come across this?

Thanks for the time.
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Old 04-06-2009, 08:14 AM
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To be honest I've not heard of something like this.

Does it happen with all users? When did it start happening? Were there any upgrades / changes during the time this started happening?

Is BES on its own machine?
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Old 04-06-2009, 10:16 AM
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Can you also paste some of the log lines of the message move here, as well? I'd be curious if it specifies an actual folder ID for the move. Also, do you have 'hard delete' reconciliation support enabled?
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Old 04-06-2009, 02:59 PM
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Otto, I think you are on to something. It does seem rather strange on why this is happening. I have included a segment of our Agent logs that pertain to this issue. Thanks for the help and insight. The upoad of the file isn't working so sorry for the long post due to the logs.

[40708] (04/06 04:51:01.298):{0x580} {[email protected]} Queuing notification of created folder
[40908] (04/06 04:51:01.845):{0x26B8} {[email protected]} GetAndCreateFolderInfo - Search folder notification, not syncing to device
[40602] (04/06 04:51:01.845):{0x26B8} {[email protected]} Created folder not sent to device
[40178] (04/06 04:51:05.298):{0x580} {[email protected]} MAPIMailbox::OnNotify - search complete event
[40233] (04/06 04:51:05.298):{0x580} {[email protected]} Queuing notification of deleted folder
[40724] (04/06 04:51:05.298):{0x3794} {[email protected]} Get record key for this MAPI object, EntryId=4509
[40405] (04/06 04:51:05.298):{0x3794} {[email protected]} MAPIMailbox::OpenMessage - OpenEntry (0x8004010f) failed
[40719] (04/06 04:51:05.298):{0x26B8} {[email protected]} GetFolderIDFromList No folder ID in list for EntryID
[40603] (04/06 04:51:05.298):{0x26B8} {[email protected]} Deleted folder not sent to device. FolderId=0
[40708] (04/06 04:51:06.314):{0x580} {[email protected]} Queuing notification of created folder
[40908] (04/06 04:51:07.564):{0x3794} {[email protected]} GetAndCreateFolderInfo - Search folder notification, not syncing to device
[40602] (04/06 04:51:07.564):{0x3794} {[email protected]} Created folder not sent to device
[40178] (04/06 04:51:09.298):{0x580} {[email protected]} MAPIMailbox::OnNotify - search complete event
[40233] (04/06 04:51:10.298):{0x580} {[email protected]} Queuing notification of deleted folder
[40724] (04/06 04:51:10.298):{0x3794} {[email protected]} Get record key for this MAPI object, EntryId=4511
[40405] (04/06 04:51:10.298):{0x3794} {[email protected]} MAPIMailbox::OpenMessage - OpenEntry (0x8004010f) failed
[40719] (04/06 04:51:10.298):{0x3794} {[email protected]} GetFolderIDFromList No folder ID in list for EntryID
[40603] (04/06 04:51:10.298):{0x3794} {[email protected]} Deleted folder not sent to device. FolderId=0
[40708] (04/06 04:51:11.298):{0x580} {[email protected]} Queuing notification of created folder
[40178] (04/06 04:51:11.298):{0x580} {[email protected]} MAPIMailbox::OnNotify - search complete event
[40908] (04/06 04:51:11.298):{0x26B8} {[email protected]} GetAndCreateFolderInfo - Search folder notification, not syncing to device
[40602] (04/06 04:51:11.298):{0x26B8} {[email protected]} Created folder not sent to device
[40233] (04/06 04:51:13.298):{0x580} {[email protected]} Queuing notification of deleted folder
[40724] (04/06 04:51:13.298):{0x26B8} {[email protected]} Get record key for this MAPI object, EntryId=4513
[40405] (04/06 04:51:13.298):{0x26B8} {[email protected]} MAPIMailbox::OpenMessage - OpenEntry (0x8004010f) failed
[40719] (04/06 04:51:13.298):{0x26B8} {[email protected]} GetFolderIDFromList No folder ID in list for EntryID
[40603] (04/06 04:51:13.298):{0x26B8} {[email protected]} Deleted folder not sent to device. FolderId=0
[40702] (04/06 04:51:15.689):{0x3794} {[email protected]} Starting message rescan
[40703] (04/06 04:51:15.689):{0x3794} {[email protected]} Message rescan completed
[40000] (04/06 04:52:00.314):{0x3358} [BIPP] Ping 510 sent
[40000] (04/06 04:52:00.314):{0x30FC} [BIPP] PingResponse 510 received
[40853] (04/06 04:52:22.564):{0x3794} {[email protected]} Starting Tasks rescan
[40891] (04/06 04:52:22.564):{0x3794} {[email protected]} No changes detected, rescan complete (type=Tasks)
[40000] (04/06 04:53:00.314):{0x3358} [BIPP] Ping 511 sent
[40000] (04/06 04:53:00.314):{0x30FC} [BIPP] PingResponse 511 received
[40694] (04/06 04:53:31.298):{0x3794} {[email protected]} Starting reload folders
[40708] (04/06 04:53:31.329):{0x3794} {[email protected]} Queuing notification of created folder
[40717] (04/06 04:53:31.392):{0x3794} {[email protected]} SetFolderState - Saved Folder State. FolderID=-61, ParentFolderID=-60, FolderNameHash=10568351, SyncInProgress=true, Redirected=0
[40707] (04/06 04:53:31.407):{0x3794} {[email protected]} Queuing notification of modified folder
[40707] (04/06 04:53:31.439):{0x3794} {[email protected]} Queuing notification of modified folder
[40707] (04/06 04:53:31.501):{0x3794} {[email protected]} Queuing notification of modified folder
[40707] (04/06 04:53:31.501):{0x3794} {[email protected]} Queuing notification of modified folder
[40707] (04/06 04:53:31.548):{0x3794} {[email protected]} Queuing notification of modified folder
[40707] (04/06 04:53:31.548):{0x3794} {[email protected]} Queuing notification of modified folder
[40707] (04/06 04:53:31.548):{0x3794} {[email protected]} Queuing notification of modified folder
[40707] (04/06 04:53:31.548):{0x3794} {[email protected]} Queuing notification of modified folder
[40718] (04/06 04:53:31.657):{0x3794} {[email protected]} SetSubFolderIDs - Saved SubFolders State. FolderID=-61, NumOfSubFolders=8
[40718] (04/06 04:53:31.907):{0x3794} {[email protected]} SetSubFolderIDs - Saved SubFolders State. FolderID=-60, NumOfSubFolders=7
[40233] (04/06 04:53:31.907):{0x3794} {[email protected]} Queuing notification of deleted folder
[41079] (04/06 04:53:32.298):{0x3794} {[email protected]} PagerImp::SaveChanges: changed items = 60 Size = 4
[40865] (04/06 04:53:32.298):{0x3794} {[email protected]} Queuing SEND_FOLDER_CHANGE for device folderID=-61, parentfolderID=-60, redirected=1
[40695] (04/06 04:53:32.298):{0x3794} {[email protected]} Reload folders completed
[30251] (04/06 04:53:32.298):{0x26B8} {[email protected]} Queuing DELETE_FOLDER for device folderID=-59, deletebitmask = 3
[30253] (04/06 04:53:32.298):{0x3794} {[email protected]} Queuing CREATE_FOLDER for device folderID=-61, parentfolderID=-60
[40717] (04/06 04:53:32.439):{0x3794} {[email protected]} SetFolderState - Saved Folder State. FolderID=-31, ParentFolderID=-59, FolderNameHash=2545728, SyncInProgress=true, Redirected=0
[30252] (04/06 04:53:32.454):{0x3794} {[email protected]} Queuing MODIFY_FOLDER for device folderID=-31, parentfolderID=-61
[40717] (04/06 04:53:32.454):{0x26B8} {[email protected]} SetFolderState - Saved Folder State. FolderID=-21, ParentFolderID=-59, FolderNameHash=3922949, SyncInProgress=true, Redirected=0
[30252] (04/06 04:53:32.454):{0x26B8} {[email protected]} Queuing MODIFY_FOLDER for device folderID=-21, parentfolderID=-61
[40717] (04/06 04:53:32.454):{0x3794} {[email protected]} SetFolderState - Saved Folder State. FolderID=-4, ParentFolderID=-59, FolderNameHash=11472819, SyncInProgress=true, Redirected=0
[30252] (04/06 04:53:32.454):{0x3794} {[email protected]} Queuing MODIFY_FOLDER for device folderID=-4, parentfolderID=-61
[40717] (04/06 04:53:32.470):{0x26B8} {[email protected]} SetFolderState - Saved Folder State. FolderID=-5, ParentFolderID=-59, FolderNameHash=8698316, SyncInProgress=true, Redirected=0
[30252] (04/06 04:53:32.470):{0x26B8} {[email protected]} Queuing MODIFY_FOLDER for device folderID=-5, parentfolderID=-61
[40717] (04/06 04:53:32.470):{0x3794} {[email protected]} SetFolderState - Saved Folder State. FolderID=-6, ParentFolderID=-59, FolderNameHash=664711, SyncInProgress=true, Redirected=0
[30252] (04/06 04:53:32.470):{0x3794} {[email protected]} Queuing MODIFY_FOLDER for device folderID=-6, parentfolderID=-61
[40717] (04/06 04:53:32.486):{0x26B8} {[email protected]} SetFolderState - Saved Folder State. FolderID=-7, ParentFolderID=-59, FolderNameHash=11934456, SyncInProgress=true, Redirected=0
[30252] (04/06 04:53:32.486):{0x26B8} {[email protected]} Queuing MODIFY_FOLDER for device folderID=-7, parentfolderID=-61
[40717] (04/06 04:53:32.486):{0x3794} {[email protected]} SetFolderState - Saved Folder State. FolderID=-20, ParentFolderID=-59, FolderNameHash=14969136, SyncInProgress=true, Redirected=0
[30252] (04/06 04:53:32.486):{0x3794} {[email protected]} Queuing MODIFY_FOLDER for device folderID=-20, parentfolderID=-61
[40717] (04/06 04:53:32.501):{0x26B8} {[email protected]} SetFolderState - Saved Folder State. FolderID=-32, ParentFolderID=-59, FolderNameHash=12205266, SyncInProgress=true, Redirected=0
[30252] (04/06 04:53:32.501):{0x26B8} {[email protected]} Queuing MODIFY_FOLDER for device folderID=-32, parentfolderID=-61
[40865] (04/06 04:53:32.517):{0x3794} {[email protected]} Queuing SEND_FOLDER_CHANGE for device folderID=-61, parentfolderID=-60, redirected=0
[40865] (04/06 04:53:32.517):{0x3794} {[email protected]} Queuing SEND_FOLDER_CHANGE for device folderID=-61, parentfolderID=-60, redirected=1
[30066] (04/06 04:53:32.517):{0x3794} Total Msgs Pending 11
[40442] (04/06 04:53:32.517):{0x3794} User settings: [email protected], routing=S1390478, service=AMERIBB2, device=246304B6, calendar=1, MDS=1, userOTAFM=63, incradle=0, SMIME=0, sentItems=1, dir=JENNIFER CROWLEY, server=BOSEXCH14
[30290] (04/06 04:53:32.517):{0x26B8} {[email protected]} sending OTAFM command to device, transactionId=-908506797, Tag=2750152, size=64
[40279] (04/06 04:53:32.517):{0x26B8} {[email protected]} SubmitToRelaySendQ, Tag=2750152
[30066] (04/06 04:53:32.517):{0x26B8} Total Msgs Pending 13
[40000] (04/06 04:53:32.517):{0x3358} [BIPP] Send data, Tag=2750152
[30290] (04/06 04:53:32.517):{0x3794} {[email protected]} sending OTAFM command to device, transactionId=-908506796, Tag=2750153, size=48
[40279] (04/06 04:53:32.517):{0x3794} {[email protected]} SubmitToRelaySendQ, Tag=2750153
[40000] (04/06 04:53:32.517):{0x3358} [BIPP] Send data, Tag=2750153
[30290] (04/06 04:53:32.517):{0x26B8} {[email protected]} sending OTAFM command to device, transactionId=-908506795, Tag=2750154, size=64
[40279] (04/06 04:53:32.517):{0x26B8} {[email protected]} SubmitToRelaySendQ, Tag=2750154
[40000] (04/06 04:53:32.517):{0x3358} [BIPP] Send data, Tag=2750154
[30290] (04/06 04:53:32.517):{0x3794} {[email protected]} sending OTAFM command to device, transactionId=-908506794, Tag=2750155, size=66
[40279] (04/06 04:53:32.517):{0x3794} {[email protected]} SubmitToRelaySendQ, Tag=2750155
[40000] (04/06 04:53:32.517):{0x3358} [BIPP] Send data, Tag=2750155
[30290] (04/06 04:53:32.517):{0x26B8} {[email protected]} sending OTAFM command to device, transactionId=-908506793, Tag=2750156, size=80
[40279] (04/06 04:53:32.517):{0x26B8} {[email protected]} SubmitToRelaySendQ, Tag=2750156
[40000] (04/06 04:53:32.517):{0x3358} [BIPP] Send data, Tag=2750156
[40000] (04/06 04:53:33.829):{0x30FC} [BIPP] Received status DELIVERED, Tag=2750152
[30267] (04/06 04:53:33.829):{0x3794} {[email protected]} OTAFM command has been DELIVERED to device, Tag=2750152
[40717] (04/06 04:53:33.845):{0x3794} {[email protected]} SetFolderState - Saved Folder State. FolderID=-61, ParentFolderID=-60, FolderNameHash=10568351, SyncInProgress=false, Redirected=1
[30066] (04/06 04:53:33.845):{0x3794} Total Msgs Pending 12
[30290] (04/06 04:53:33.845):{0x26B8} {[email protected]} sending OTAFM command to device, transactionId=-908506792, Tag=2750157, size=68
[40279] (04/06 04:53:33.845):{0x26B8} {[email protected]} SubmitToRelaySendQ, Tag=2750157
[40000] (04/06 04:53:33.845):{0x3358} [BIPP] Send data, Tag=2750157
[40000] (04/06 04:53:35.361):{0x30FC} [BIPP] Received status DELIVERED, Tag=2750153
[30267] (04/06 04:53:35.361):{0x26B8} {[email protected]} OTAFM command has been DELIVERED to device, Tag=2750153
[40718] (04/06 04:53:35.361):{0x26B8} {[email protected]} SetSubFolderIDs - Saved SubFolders State. FolderID=-60, NumOfSubFolders=6
[30066] (04/06 04:53:35.361):{0x26B8} Total Msgs Pending 11
[30290] (04/06 04:53:35.361):{0x3794} {[email protected]} sending OTAFM command to device, transactionId=-908506791, Tag=2750158, size=86
[40279] (04/06 04:53:35.361):{0x3794} {[email protected]} SubmitToRelaySendQ, Tag=2750158
[40000] (04/06 04:53:35.361):{0x3358} [BIPP] Send data, Tag=2750158
[40000] (04/06 04:53:35.392):{0x30FC} [BIPP] Received status DELIVERED, Tag=2750154
[30267] (04/06 04:53:35.392):{0x3794} {[email protected]} OTAFM command has been DELIVERED to device, Tag=2750154
[40717] (04/06 04:53:35.392):{0x3794} {[email protected]} SetFolderState - Saved Folder State. FolderID=-61, ParentFolderID=-60, FolderNameHash=10568351, SyncInProgress=false, Redirected=1
[30066] (04/06 04:53:35.392):{0x3794} Total Msgs Pending 10
[30290] (04/06 04:53:35.392):{0x26B8} {[email protected]} sending OTAFM command to device, transactionId=-908506790, Tag=2750159, size=74
[40279] (04/06 04:53:35.392):{0x26B8} {[email protected]} SubmitToRelaySendQ, Tag=2750159
[40000] (04/06 04:53:35.392):{0x3358} [BIPP] Send data, Tag=2750159
[40000] (04/06 04:53:35.423):{0x30FC} [BIPP] Received status DELIVERED, Tag=2750155
[30267] (04/06 04:53:35.423):{0x26B8} {[email protected]} OTAFM command has been DELIVERED to device, Tag=2750155
[40717] (04/06 04:53:35.439):{0x26B8} {[email protected]} SetFolderState - Saved Folder State. FolderID=-31, ParentFolderID=-61, FolderNameHash=2545728, SyncInProgress=false, Redirected=0
[30066] (04/06 04:53:35.439):{0x26B8} Total Msgs Pending 9
[30290] (04/06 04:53:35.439):{0x3794} {[email protected]} sending OTAFM command to device, transactionId=-908506789, Tag=2750160, size=69
[40279] (04/06 04:53:35.439):{0x3794} {[email protected]} SubmitToRelaySendQ, Tag=2750160
[40000] (04/06 04:53:35.439):{0x3358} [BIPP] Send data, Tag=2750160
[40000] (04/06 04:53:35.751):{0x30FC} [BIPP] Received status DELIVERED, Tag=2750156
[30267] (04/06 04:53:35.751):{0x3794} {[email protected]} OTAFM command has been DELIVERED to device, Tag=2750156
[40717] (04/06 04:53:35.767):{0x3794} {[email protected]} SetFolderState - Saved Folder State. FolderID=-21, ParentFolderID=-61, FolderNameHash=3922949, SyncInProgress=false, Redirected=0
[30066] (04/06 04:53:35.767):{0x3794} Total Msgs Pending 8
[30290] (04/06 04:53:35.767):{0x26B8} {[email protected]} sending OTAFM command to device, transactionId=-908506788, Tag=2750161, size=73
[40279] (04/06 04:53:35.767):{0x26B8} {[email protected]} SubmitToRelaySendQ, Tag=2750161
[40000] (04/06 04:53:35.767):{0x3358} [BIPP] Send data, Tag=2750161
[40000] (04/06 04:53:35.798):{0x30FC} [BIPP] Received status DELIVERED, Tag=2750157
[30267] (04/06 04:53:35.798):{0x26B8} {[email protected]} OTAFM command has been DELIVERED to device, Tag=2750157
[40717] (04/06 04:53:35.798):{0x26B8} {[email protected]} SetFolderState - Saved Folder State. FolderID=-4, ParentFolderID=-61, FolderNameHash=11472819, SyncInProgress=false, Redirected=0
[30066] (04/06 04:53:35.798):{0x26B8} Total Msgs Pending 7
[30290] (04/06 04:53:35.798):{0x3794} {[email protected]} sending OTAFM command to device, transactionId=-908506787, Tag=2750162, size=73
[40279] (04/06 04:53:35.798):{0x3794} {[email protected]} SubmitToRelaySendQ, Tag=2750162
[40000] (04/06 04:53:35.798):{0x3358} [BIPP] Send data, Tag=2750162
[40000] (04/06 04:53:35.845):{0x30FC} [BIPP] Received status DELIVERED, Tag=2750158
[30267] (04/06 04:53:35.845):{0x3794} {[email protected]} OTAFM command has been DELIVERED to device, Tag=2750158
[40717] (04/06 04:53:35.861):{0x3794} {[email protected]} SetFolderState - Saved Folder State. FolderID=-5, ParentFolderID=-61, FolderNameHash=8698316, SyncInProgress=false, Redirected=0
[30066] (04/06 04:53:35.861):{0x3794} Total Msgs Pending 6
[30290] (04/06 04:53:35.861):{0x26B8} {[email protected]} sending OTAFM command to device, transactionId=-908506786, Tag=2750163, size=64
[40279] (04/06 04:53:35.861):{0x26B8} {[email protected]} SubmitToRelaySendQ, Tag=2750163
[40000] (04/06 04:53:35.861):{0x3358} [BIPP] Send data, Tag=2750163
[40000] (04/06 04:53:35.939):{0x30FC} [BIPP] Received status DELIVERED, Tag=2750159
[30267] (04/06 04:53:35.939):{0x26B8} {[email protected]} OTAFM command has been DELIVERED to device, Tag=2750159
[40717] (04/06 04:53:35.939):{0x26B8} {[email protected]} SetFolderState - Saved Folder State. FolderID=-6, ParentFolderID=-61, FolderNameHash=664711, SyncInProgress=false, Redirected=0
[30066] (04/06 04:53:35.939):{0x26B8} Total Msgs Pending 5
[30290] (04/06 04:53:35.939):{0x3794} {[email protected]} sending OTAFM command to device, transactionId=-908506785, Tag=2750164, size=64
[40279] (04/06 04:53:35.939):{0x3794} {[email protected]} SubmitToRelaySendQ, Tag=2750164
[40000] (04/06 04:53:35.939):{0x3358} [BIPP] Send data, Tag=2750164
[40000] (04/06 04:53:36.017):{0x30FC} [BIPP] Received status DELIVERED, Tag=2750160
[30267] (04/06 04:53:36.017):{0x3794} {[email protected]} OTAFM command has been DELIVERED to device, Tag=2750160
[40717] (04/06 04:53:36.017):{0x3794} {[email protected]} SetFolderState - Saved Folder State. FolderID=-7, ParentFolderID=-61, FolderNameHash=11934456, SyncInProgress=false, Redirected=0
[30066] (04/06 04:53:36.017):{0x3794} Total Msgs Pending 4
[40000] (04/06 04:53:36.251):{0x30FC} [BIPP] Received status DELIVERED, Tag=2750161
[30267] (04/06 04:53:36.251):{0x3794} {[email protected]} OTAFM command has been DELIVERED to device, Tag=2750161
[40717] (04/06 04:53:36.267):{0x3794} {[email protected]} SetFolderState - Saved Folder State. FolderID=-20, ParentFolderID=-61, FolderNameHash=14969136, SyncInProgress=false, Redirected=0
[30066] (04/06 04:53:36.267):{0x3794} Total Msgs Pending 3
[40000] (04/06 04:53:36.470):{0x30FC} [BIPP] Received status DELIVERED, Tag=2750162
[30267] (04/06 04:53:36.470):{0x3794} {[email protected]} OTAFM command has been DELIVERED to device, Tag=2750162
[40000] (04/06 04:53:36.470):{0x30FC} [BIPP] Received status DELIVERED, Tag=2750163
[40000] (04/06 04:53:36.470):{0x30FC} [BIPP] Received status DELIVERED, Tag=2750164
[40717] (04/06 04:53:36.486):{0x3794} {[email protected]} SetFolderState - Saved Folder State. FolderID=-32, ParentFolderID=-61, FolderNameHash=12205266, SyncInProgress=false, Redirected=0
[30066] (04/06 04:53:36.486):{0x3794} Total Msgs Pending 2
[30267] (04/06 04:53:36.486):{0x26B8} {[email protected]} OTAFM command has been DELIVERED to device, Tag=2750163
[40717] (04/06 04:53:36.486):{0x26B8} {[email protected]} SetFolderState - Saved Folder State. FolderID=-61, ParentFolderID=-60, FolderNameHash=10568351, SyncInProgress=false, Redirected=1
[30066] (04/06 04:53:36.486):{0x26B8} Total Msgs Pending 1
[30267] (04/06 04:53:36.486):{0x3794} {[email protected]} OTAFM command has been DELIVERED to device, Tag=2750164
[40717] (04/06 04:53:36.486):{0x3794} {[email protected]} SetFolderState - Saved Folder State. FolderID=-61, ParentFolderID=-60, FolderNameHash=10568351, SyncInProgress=false, Redirected=1
[30066] (04/06 04:53:36.486):{0x3794} Total Msgs Pending 0
[30247] (04/06 04:54:19.064):{0x36C8} Server stats - Msgs: Forwarded 65597613, Sent 3228115, Pending 3338, Expired 2716, Filtered 2315723
[40000] (04/06 04:54:36.470):{0x3358} [BIPP] Ping 512 sent
[40000] (04/06 04:54:36.470):{0x30FC} [BIPP] PingResponse 512 received
[40267] (04/06 04:54:37.314):{0x3794} {[email protected]} Starting calendar rescan
[40701] (04/06 04:54:37.314):{0x3794} {[email protected]} Calendar rescan completed
[40692] (04/06 04:55:05.689):{0x26B8} {[email protected]} Starting message moved rescan
[40586] (04/06 04:55:05.986):{0x26B8} {[email protected]} FindAndQueueAllMovedMessages - New Move detected, queueing for RefId=-752687044
[40586] (04/06 04:55:06.001):{0x26B8} {[email protected]} FindAndQueueAllMovedMessages - New Move detected, queueing for RefId=-446378813
[40586] (04/06 04:55:06.017):{0x26B8} {[email protected]} FindAndQueueAllMovedMessages - New Move detected, queueing for RefId=-140070582
[40586] (04/06 04:55:06.032):{0x26B8} {[email protected]} FindAndQueueAllMovedMessages - New Move detected, queueing for RefId=-1981245998
[40586] (04/06 04:55:06.079):{0x26B8} {[email protected]} FindAndQueueAllMovedMessages - New Move detected, queueing for RefId=-615497131
[40586] (04/06 04:55:06.142):{0x26B8} {[email protected]} FindAndQueueAllMovedMessages - New Move detected, queueing for RefId=-309188900
[40586] (04/06 04:55:06.173):{0x26B8} {[email protected]} FindAndQueueAllMovedMessages - New Move detected, queueing for RefId=-2880669
[40586] (04/06 04:55:06.204):{0x26B8} {[email protected]} FindAndQueueAllMovedMessages - New Move detected, queueing for RefId=-1844056085
[40586] (04/06 04:55:06.204):{0x26B8} {[email protected]} FindAndQueueAllMovedMessages - New Move detected, queueing for RefId=-1537747854
[40586] (04/06 04:55:06.220):{0x26B8} {[email protected]} FindAndQueueAllMovedMessages - New Move detected, queueing for RefId=-1231439623
[40586] (04/06 04:55:06.236):{0x26B8} {[email protected]} FindAndQueueAllMovedMessages - New Move detected, queueing for RefId=-275313424
[40586] (04/06 04:55:06.251):{0x26B8} {[email protected]} FindAndQueueAllMovedMessages - New Move detected, queueing for RefId=-2116488840
[40586] (04/06 04:55:06.267):{0x26B8} {[email protected]} FindAndQueueAllMovedMessages - New Move detected, queueing for RefId=-1810180609
[40586] (04/06 04:55:06.282):{0x26B8} {[email protected]} FindAndQueueAllMovedMessages - New Move detected, queueing for RefId=-1503872378
[40586] (04/06 04:55:06.282):{0x26B8} {[email protected]} FindAndQueueAllMovedMessages - New Move detected, queueing for RefId=-1197564147
[40586] (04/06 04:55:06.345):{0x26B8} {[email protected]} FindAndQueueAllMovedMessages - New Move detected, queueing for RefId=-891255916
[40586] (04/06 04:55:06.376):{0x26B8} {[email protected]} FindAndQueueAllMovedMessages - New Move detected, queueing for RefId=-584947685
[40586] (04/06 04:55:06.392):{0x26B8} {[email protected]} FindAndQueueAllMovedMessages - New Move detected, queueing for RefId=-278639454
[40586] (04/06 04:55:06.423):{0x26B8} {[email protected]} FindAndQueueAllMovedMessages - New Move detected, queueing for RefId=-1507198408
[40586] (04/06 04:55:06.423):{0x26B8} {[email protected]} FindAndQueueAllMovedMessages - New Move detected, queueing for RefId=-1200890177
[40586] (04/06 04:55:06.439):{0x26B8} {[email protected]} FindAndQueueAllMovedMessages - New Move detected, queueing for RefId=-588273715
[40586] (04/06 04:55:06.439):{0x26B8} {[email protected]} FindAndQueueAllMovedMessages - New Move detected, queueing for RefId=-281965484
[40586] (04/06 04:55:06.439):{0x26B8} {[email protected]} FindAndQueueAllMovedMessages - New Move detected, queueing for RefId=-1816832669
[40586] (04/06 04:55:06.439):{0x26B8} {[email protected]} FindAndQueueAllMovedMessages - New Move detected, queueing for RefId=-591599745
[40586] (04/06 04:55:06.439):{0x26B8} {[email protected]} FindAndQueueAllMovedMessages - New Move detected, queueing for RefId=-2126466930
[40586] (04/06 04:55:06.454):{0x26B8} {[email protected]} FindAndQueueAllMovedMessages - New Move detected, queueing for RefId=-1513850468
[40586] (04/06 04:55:06.454):{0x26B8} {[email protected]} FindAndQueueAllMovedMessages - New Move detected, queueing for RefId=-2129792960
[40586] (04/06 04:55:06.470):{0x26B8} {[email protected]} FindAndQueueAllMovedMessages - New Move detected, queueing for RefId=-1210868267
[40586] (04/06 04:55:06.470):{0x26B8} {[email protected]} FindAndQueueAllMovedMessages - New Move detected, queueing for RefId=-1826810759
[40586] (04/06 04:55:06.501):{0x26B8} {[email protected]} FindAndQueueAllMovedMessages - New Move detected, queueing for RefId=-2139771050
[40586] (04/06 04:55:06.501):{0x26B8} {[email protected]} FindAndQueueAllMovedMessages - New Move detected, queueing for RefId=-1220846357
[40586] (04/06 04:55:06.501):{0x26B8} {[email protected]} FindAndQueueAllMovedMessages - New Move detected, queueing for RefId=-301921664
[40586] (04/06 04:55:06.501):{0x26B8} {[email protected]} FindAndQueueAllMovedMessages - New Move detected, queueing for RefId=-1836788849
[40586] (04/06 04:55:06.517):{0x26B8} {[email protected]} FindAndQueueAllMovedMessages - New Move detected, queueing for RefId=-1530480618
[40542] (04/06 04:55:06.517):{0x26B8} {[email protected]} FindAndQueueAllMovedMessages - Queuing request to send OTAFM batch
[40693] (04/06 04:55:06.517):{0x26B8} {[email protected]} Message moved rescan completed
[30262] (04/06 04:55:06.517):{0x3794} {[email protected]} Preparing OTAFM Batch
[40561] (04/06 04:55:06.517):{0x3794} {[email protected]} Batching Move for RefId=-2139771050, status=1, current folder=-61, previous folder=0, TransactionID=-908506784
[40561] (04/06 04:55:06.517):{0x3794} {[email protected]} Batching Move for RefId=-2129792960, status=1, current folder=-61, previous folder=0, TransactionID=-908506784
[40561] (04/06 04:55:06.517):{0x3794} {[email protected]} Batching Move for RefId=-2126466930, status=1, current folder=-61, previous folder=0, TransactionID=-908506784
[40561] (04/06 04:55:06.517):{0x3794} {[email protected]} Batching Move for RefId=-2116488840, status=1, current folder=-61, previous folder=0, TransactionID=-908506784
[40561] (04/06 04:55:06.517):{0x3794} {[email protected]} Batching Move for RefId=-1981245998, status=1, current folder=-61, previous folder=0, TransactionID=-908506784
[40561] (04/06 04:55:06.517):{0x3794} {[email protected]} Batching Move for RefId=-1844056085, status=0, current folder=-61, previous folder=0, TransactionID=-908506784
[40561] (04/06 04:55:06.517):{0x3794} {[email protected]} Batching Move for RefId=-1836788849, status=1, current folder=-61, previous folder=0, TransactionID=-908506784
[40561] (04/06 04:55:06.517):{0x3794} {[email protected]} Batching Move for RefId=-1826810759, status=1, current folder=-61, previous folder=0, TransactionID=-908506784
[40561] (04/06 04:55:06.517):{0x3794} {[email protected]} Batching Move for RefId=-1816832669, status=1, current folder=-61, previous folder=0, TransactionID=-908506784
[40561] (04/06 04:55:06.517):{0x3794} {[email protected]} Batching Move for RefId=-1810180609, status=0, current folder=-61, previous folder=0, TransactionID=-908506784
[40561] (04/06 04:55:06.517):{0x3794} {[email protected]} Batching Move for RefId=-1537747854, status=0, current folder=-61, previous folder=0, TransactionID=-908506784
[40561] (04/06 04:55:06.517):{0x3794} {[email protected]} Batching Move for RefId=-1530480618, status=1, current folder=-61, previous folder=0, TransactionID=-908506784
[40561] (04/06 04:55:06.517):{0x3794} {[email protected]} Batching Move for RefId=-1513850468, status=1, current folder=-61, previous folder=0, TransactionID=-908506784
[40561] (04/06 04:55:06.517):{0x3794} {[email protected]} Batching Move for RefId=-1507198408, status=1, current folder=-61, previous folder=0, TransactionID=-908506784
[40561] (04/06 04:55:06.517):{0x3794} {[email protected]} Batching Move for RefId=-1503872378, status=0, current folder=-61, previous folder=0, TransactionID=-908506784
[40561] (04/06 04:55:06.517):{0x3794} {[email protected]} Batching Move for RefId=-1231439623, status=1, current folder=-61, previous folder=0, TransactionID=-908506784
[40561] (04/06 04:55:06.517):{0x3794} {[email protected]} Batching Move for RefId=-1220846357, status=1, current folder=-61, previous folder=0, TransactionID=-908506784
[40561] (04/06 04:55:06.517):{0x3794} {[email protected]} Batching Move for RefId=-1210868267, status=1, current folder=-61, previous folder=0, TransactionID=-908506784
[40561] (04/06 04:55:06.517):{0x3794} {[email protected]} Batching Move for RefId=-1200890177, status=1, current folder=-61, previous folder=0, TransactionID=-908506784
[40561] (04/06 04:55:06.517):{0x3794} {[email protected]} Batching Move for RefId=-1197564147, status=0, current folder=-61, previous folder=0, TransactionID=-908506784
[40561] (04/06 04:55:06.517):{0x3794} {[email protected]} Batching Move for RefId=-891255916, status=1, current folder=-61, previous folder=0, TransactionID=-908506784
[40561] (04/06 04:55:06.517):{0x3794} {[email protected]} Batching Move for RefId=-752687044, status=0, current folder=-61, previous folder=0, TransactionID=-908506784
[40561] (04/06 04:55:06.517):{0x3794} {[email protected]} Batching Move for RefId=-615497131, status=1, current folder=-61, previous folder=0, TransactionID=-908506784
[40561] (04/06 04:55:06.517):{0x3794} {[email protected]} Batching Move for RefId=-591599745, status=1, current folder=-61, previous folder=0, TransactionID=-908506784
[40561] (04/06 04:55:06.517):{0x3794} {[email protected]} Batching Move for RefId=-588273715, status=1, current folder=-61, previous folder=0, TransactionID=-908506784
[40561] (04/06 04:55:06.517):{0x3794} {[email protected]} Batching Move for RefId=-584947685, status=1, current folder=-61, previous folder=0, TransactionID=-908506784
[40561] (04/06 04:55:06.517):{0x3794} {[email protected]} Batching Move for RefId=-446378813, status=1, current folder=-61, previous folder=0, TransactionID=-908506784
[40561] (04/06 04:55:06.517):{0x3794} {[email protected]} Batching Move for RefId=-309188900, status=1, current folder=-61, previous folder=0, TransactionID=-908506784
[40561] (04/06 04:55:06.517):{0x3794} {[email protected]} Batching Move for RefId=-301921664, status=1, current folder=-61, previous folder=0, TransactionID=-908506784
[40561] (04/06 04:55:06.517):{0x3794} {[email protected]} Batching Move for RefId=-281965484, status=1, current folder=-61, previous folder=0, TransactionID=-908506784
[40561] (04/06 04:55:06.517):{0x3794} {[email protected]} Batching Move for RefId=-278639454, status=1, current folder=-61, previous folder=0, TransactionID=-908506784
[40561] (04/06 04:55:06.517):{0x3794} {[email protected]} Batching Move for RefId=-275313424, status=0, current folder=-61, previous folder=0, TransactionID=-908506784
[40561] (04/06 04:55:06.517):{0x3794} {[email protected]} Batching Move for RefId=-140070582, status=1, current folder=-61, previous folder=0, TransactionID=-908506784
[40561] (04/06 04:55:06.517):{0x3794} {[email protected]} Batching Move for RefId=-2880669, status=1, current folder=-61, previous folder=0, TransactionID=-908506784
[30289] (04/06 04:55:06.517):{0x3794} {[email protected]} 34 OTAFM commands sent in batch for TransactionId=-908506784, Tag=2750165, size=820
[40279] (04/06 04:55:06.517):{0x3794} {[email protected]} SubmitToRelaySendQ, Tag=2750165
[40000] (04/06 04:55:06.517):{0x3358} [BIPP] Send data, Tag=2750165
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  #5 (permalink)  
Old 04-06-2009, 04:41 PM
Otto's Avatar
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Join Date: Nov 2008
Location: Atlanta, GA
Posts: 2,033
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Although I've never seen these log entries in a log file, I would have to say that I would first recommend looking at permissions and then secondly at possible corruption of the MAPI profile on the server.

1 - Validate permissions in both Active Directory and Exchange System Manager per installation guide.

2 - Follow KB10285

Those are two rather quick fixes, assuming you can have some downtime for the latter to take place. The previous folder=0 seems rather odd, as I'm not really aware of a Folder ID being assigned the number 0.

You may also want to back up and remove any rules one of these users has in Outlook, in addition to removing folder redirection on all sub-folders (or any folder that's not the Inbox only).

Otherwise, I believe the log excerpt you've posted is more than sufficient to tell RIM that something is actually wrong and that these moves are falsely detected due to that underlying issue.
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