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BES duplicates sent messages on device.
 
  #1 (permalink)  
Old 04-05-2011, 07:14 AM
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Default BES duplicates sent messages on device.

Hi guys,
I've recently encountered a problem with my BES. When user seding a message from a device, BES creates 2 copies of it in sent items on device. In mail program, however, it shows only 1 (original) message.
My BES version is 5.0.2 with MR3, my mail system is Exchange 2010.
Here's the sample of MAGT log where you can see both messages. RefID 2032364841 is the sent original, RefID -1136912023 is the copy what BES creates.
Code:
[30112] (04/05 13:28:31.360):{0x1E68} {[email protected]} Receiving message from device, RefId=2032364841, Tag=4846, TransactionId=-224996249, Date=05.04.2011 13:27:24
[40292] (04/05 13:28:31.610):{0x1E68} {[email protected]} Email message sent for device, Tag=4846
[40279] (04/05 13:28:31.610):{0x1E68} {[email protected]} SubmitToRelaySendQ, Tag=4846
[40000] (04/05 13:28:31.610):{0x1328} [BIPP] Send status DATA_ACCEPTED, Tag=4846
[30247] (04/05 13:28:54.966):{0x12DC} Server stats - Msgs: Forwarded 1219, Sent 127, Pending 0, Expired 0, Filtered 29, Forwarded/Min 0, Sent/Min 0
[40856] (04/05 13:29:09.573):{0x1E78} {[email protected]} Starting Memos rescan
[40891] (04/05 13:29:09.573):{0x1E78} {[email protected]} No changes detected, rescan complete (type=Memos)
[40000] (04/05 13:29:15.525):{0x1324} [BIPP] Received datagram, Tag=4847
[40700] (04/05 13:29:15.525):{0x2E4} {[email protected]} Receiving packet from device, size=41, TransactionId=-224996248, Tag=4847, content type=CMIME, cmd=0x3
[40698] (04/05 13:29:15.525):{0x2E4} {[email protected]} Receiving OTAFM request from device, Tag=4847, TransactionId=-224996248
[30275] (04/05 13:29:15.525):{0x2E4} {[email protected]} Received SEND_CHANGES_REQUEST from device, Tag=4847, TransactionId=-224996248
[40405] (04/05 13:29:15.541):{0x1290} {[email protected]} MAPIMailbox::WeWantThisSentMessage - OpenEntry (0x8004010f) failed
[40423] (04/05 13:29:15.541):{0x1290} {[email protected]} Queuing new mail through notification (external). EntryId=13064
[40405] (04/05 13:29:15.541):{0x1290} {[email protected]} MAPIMailbox::HandleObjectModifiedNotification - OpenEntry (0x8004010f) failed
[40423] (04/05 13:29:15.541):{0x1290} {[email protected]} Queuing new mail through notification (external). EntryId=13065
[40692] (04/05 13:29:15.619):{0x2E4} {[email protected]} Starting message moved rescan
[40378] (04/05 13:29:15.635):{0x2E4} {[email protected]} GetNewMovedMessages - Duplicate message detected, RefId=2032364841
[40383] (04/05 13:29:15.635):{0x2E4} {[email protected]} HandleDuplicateRefId - Checking duplicate message, RefId=2032364841
[40379] (04/05 13:29:15.666):{0x2E4} {[email protected]} HandleDuplicateRefId - Removing properties from message, RefId=2032364841
[40693] (04/05 13:29:15.713):{0x2E4} {[email protected]} Message moved rescan completed
[40690] (04/05 13:29:15.713):{0x2E4} {[email protected]} Starting message status rescan
[40691] (04/05 13:29:15.744):{0x2E4} {[email protected]} Message status rescan completed
[40699] (04/05 13:29:15.744):{0x2E4} {[email protected]} OTAFM request from device processed
[40279] (04/05 13:29:15.744):{0x2E4} {[email protected]} SubmitToRelaySendQ, Tag=4847
[40724] (04/05 13:29:15.744):{0x2E4} {[email protected]} Get record key for this MAPI object, EntryId=13064
[40000] (04/05 13:29:15.744):{0x1328} [BIPP] Send status DATA_ACCEPTED, Tag=4847
[40435] (04/05 13:29:15.744):{0x2E4} {[email protected]} Queuing new mail through notification. EntryId=13064. Msgs Pending 0
[40724] (04/05 13:29:15.744):{0x2E4} {[email protected]} Get record key for this MAPI object, EntryId=13065
[40435] (04/05 13:29:15.759):{0x2E4} {[email protected]} Queuing new mail through notification. EntryId=13065. Msgs Pending 0
[40405] (04/05 13:29:15.759):{0x1290} {[email protected]} MAPIMailbox::HandleObjectModifiedNotification - OpenEntry (0x8004010f) failed
[40726] (04/05 13:29:15.759):{0x1654} {[email protected]} CheckForeignRIMProps - New message with RIM properties detected, deleting RIM properties. RefId=2032364841, EntryId=13064
[40405] (04/05 13:29:15.822):{0x1290} {[email protected]} MAPIMailbox::HandleObjectModifiedNotification - OpenEntry (0x8004010f) failed
[30233] (04/05 13:29:15.838):{0x1654} {[email protected]} New message was found in SentItems, EntryId=13064
[40287] (04/05 13:29:15.900):{0x1654} {[email protected]} Queuing message, RefId=-1136912023, EntryId=13064, Posted=05.04.2011 13:28:31, Delivered=05.04.2011 13:28:33
[30066] (04/05 13:29:15.900):{0x1654} Total Msgs Pending 2
[40405] (04/05 13:29:15.900):{0x1290} {[email protected]} MAPIMailbox::HandleObjectModifiedNotification - OpenEntry (0x8004010f) failed
[40000] (04/05 13:29:15.900):{0x12F8} RpcGetSubject is called. [CH=90366328, MH=18447744]
[40000] (04/05 13:29:15.900):{0x12F8} RpcGetFirstAttachment is called. [CH=90366328, MH=18447744]
[30081] (04/05 13:29:15.900):{0x1E50} {[email protected]} Sending message to device, size=168, EntryId=13064, RefId=-1136912023, TransactionId=-845561498, Tag=5060
[40279] (04/05 13:29:15.900):{0x1E50} {[email protected]} SubmitToRelaySendQ, Tag=5060
[40000] (04/05 13:29:15.900):{0x1328} [BIPP] Send data, Tag=5060
Thanks.

Last edited by AlexanderP; 04-05-2011 at 07:17 AM.
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Old 04-05-2011, 09:52 AM
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Join Date: May 2009
Location: Philadelphia, PA
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what version of exchange? this sounds like a known issue with 2010 SP1 RU3...

Exchange 2007/2010 Rollup 3 Status Update - Exchange Team Blog - Site Home - TechNet Blogs
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Old 04-06-2011, 01:57 AM
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Yes. I have RU3 installed. Will try to uninstall it, and see if it helps.
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Old 04-07-2011, 01:24 PM
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RU3 is back for download thats supposed to fix this. try installing the new RU3.
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