Welcome to Port3101.org : Your BES Connection Mark forums read | View Forum Leaders
Port3101.org : Your BES Connection

LinkBack Thread Tools Display Modes
BES X + E-Mail Reconciliation
  #1 (permalink)  
Old 07-16-2010, 02:07 PM
BES Activated
Join Date: Jul 2010
Location: Brooklyn
Posts: 2
Default BES X + E-Mail Reconciliation

I finally broke down and installed a BES X in my organization. Everything is great other than the lack of social networking integration policys in the new build.

My issue is with e-mail reconciliation. Ever since syncing my bb 9700 to the BES Gmail reconciliation has stopped functioning. It used to be if I marked a message as read in Gmail it would be marked as read on my berry, does not seem to be the case anymore.

The same seems to happen with my Exchange account. Marking messages as read in Outlook does not update that on my BB.

Is there something I am missing?
Reply With Quote
Sponsored Links
  #2 (permalink)  
Old 07-16-2010, 10:40 PM
BES Expert
Join Date: Mar 2009
Posts: 106

The two are unrelated. Gmail 2 way sync can take up to 6 hours. Exchange read/unread is usually no more more than 15 minutes (rescan mailbox interval).

You likely need to look at the BES logs to see what is happening. If you just downloaded your BES Express, you might as well use the free support case as it is only good for like 60 days after download.

On your device, check that wireless reconcile is setup for both accounts in Messages, Options, Email Reconcilliation. You can switch between all your email accounts in there.
Reply With Quote
  #3 (permalink)  
Old 07-19-2010, 09:21 AM
BES Activated
Join Date: Mar 2009
Location: colombo
Posts: 3
Send a message via MSN to sriBerry Send a message via Yahoo to sriBerry
Default BlackBerry server support

did you do the manual email reconcilation from the handheld.
Email reconcilation interval depend on users mailbox size ,amount of updates on user mailbox per minuts,server performance.if you want to update the read unread status ASAP you have to do manual reconcilation.you couldnt change the default synch time in BB server.
other think is ,how about when you read a message from BB handheld to outlook?is it working perfectly?
and in your outlook profile ,untik the cahed mode and check the reconcilation process.

Reply With Quote
  #4 (permalink)  
Old 07-28-2010, 03:06 PM
BES Activated
Join Date: Jul 2010
Location: Brooklyn
Posts: 2

Thanks guys. I will take a look at your suggestions.
Reply With Quote

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On

Similar Threads
Thread Thread Starter Forum Replies Last Post
BESX Junk Mail Abbas Port 3101: The BES Admin Bar & Grill 7 06-24-2010 10:05 AM
KB19055 - Unable to open a voice mail message using the visual voice mail application hdawg Featured BlackBerry KB Articles 0 08-16-2009 07:56 PM
Strange Reconciliation whyerd Port 3101: The BES Admin Bar & Grill 4 04-06-2009 04:41 PM
Help: Message Reconciliation Krad Port 3101: The BES Admin Bar & Grill 3 02-03-2009 04:04 PM
BlackBerry Mail Flow gibson_hg Port 3101: The BES Admin Bar & Grill 3 12-11-2008 01:57 AM

All times are GMT -4. The time now is 07:49 AM.
Powered by vBulletin® Version 3.8.9
Copyright ©2000 - 2020, vBulletin Solutions, Inc.


SEO by vBSEO 3.3.2 PL2