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One user on BESX 5.0 cannot send email
  #1 (permalink)  
Old 04-07-2010, 05:01 PM
BES Activated
Join Date: Apr 2010
Location: Hicksville, NY
Posts: 1
Default One user on BESX 5.0 cannot send email

After some troubleshooting, and wiping the device and reactivating it on the BES, only one user, out of 8, is unable to send email from her BB. Everything in her account on the BES looks okay and she can receive.

I reassigned SendAs permissions for the user as per the KB04707, since the hotfix was never put in place.

This is the last log file.

[40700] (04/07 16:55:42.999):{0x1C78} {user} Receiving packet from device, size=152, TransactionId=1255830650, Tag=2196, content type=CMIME, cmd=0x3
[30112] (04/07 16:55:42.999):{0x1C78} {user} Receiving message from device, RefId=70120637, Tag=2196, TransactionId=1255830650
[20265] (04/07 16:55:43.112):{0x1C78} {user} MAPIMailbox::Send(ppMAPIMessage) - SubmitMessage (0x80070005) failed
[20472] (04/07 16:55:43.116):{0x1C78} {user} Send() failed: ERR_SUBMIT_MAIL, RefId=70120637, Tag=2196
[40277] (04/07 16:55:43.116):{0x1C78} {user} Sending message error to device for message 70120637
[40583] (04/07 16:55:43.116):{0x1C78} {user} Sending packet to device, Size=44, Tag=2671, TransactionId=-876811298
[40279] (04/07 16:55:43.116):{0x1C78} {user} SubmitToRelaySendQ, Tag=2671
[40279] (04/07 16:55:43.116):{0x1C78} {user} SubmitToRelaySendQ, Tag=2196

Any ideas out there?


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  #2 (permalink)  
Old 04-08-2010, 01:33 PM
newb BESX Admin!
Join Date: Mar 2010
Location: Iowa
Posts: 4

Check the Security tab again. The Exchange Information Store service runs every hour so it is possible that if the user is a member of a protected group (Such as Domain Admins) that their permissions keep getting reset. I know you applied to hotfix, but just double check quick. Especially if they can receive but not send.
Forgive me...just a newb!

Last edited by JohnP; 04-08-2010 at 04:27 PM. Reason: Mixed up Send & Receive
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