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Message Pre-Population for Existing User/Device
 
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Old 01-08-2009, 06:51 PM
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Default Message Pre-Population for Existing User/Device

Assumption: The device is currently connected to and functional on the BlackBerry server.

It has long since been my practice to trigger pre-population by going the long route of removing a user, wiping the device, re-adding the user, and reactivating the device. In reading online just now (to see if I was just behind the learning curve and if this post was even warranted), it seems that a lot of administrators share this same philosophy and practice.

If the device is still working on the server and you have the ability to send a remote wipe to the handheld, this will reset the user status to 'No PIN' on the BlackBerry server. From here, you reactivate the device and it runs through the pre-population phase.

The best use case I can think of would be for the memory leaks that have plagued us on a large scale since the introduction of the Pearl and Curve and the ability for users to store pictures in the device memory. While this won't restore all of the user's messages that were deleted, it will restore the most recent and saved messages.

The obvious benefit for this would be the ability to retain the wireless backup data, including saved messages (for those with users educated enough to use this feature), as well as all other device and account settings.

Also, as we do not give non-Exchange administrators permissions into the Exchange environment, having the ability to retain the folder redirection settings and having pre-population based on those folders prior to activation is quite the improvement in process (not to mention that it saves a potential escalation to my team to have this set before, or possibly a post-activation explanation as to why it didn't grab messages in sub-folders).

This may not be news to some people, but I certainly like self-learning new tricks like this, especially when those 'a-ha' moments are a rare commodity these days.
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Old 01-08-2009, 07:50 PM
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In our environment its actually a LONGER process to wipe and reactivate than it is to just remove the user and re-add. (we use Content protection and compression on strongest). Usually i just activate a new device for the user (i keep plenty of spares around). I then can wipe the device at my leisure (since it takes close to 2.5 hours).

That being said for environments where the content protection/compression is not enabled, this is an excellent idea Otto
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Old 01-08-2009, 08:03 PM
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Just as an FYI ... content compression shouldn't have any noticeable change in wipe time. Just those environments that deem content protection a requirement will suffer this pain. Oy, and boy is it painful.
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Old 01-08-2009, 08:35 PM
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Quote:
Originally Posted by Mr. E View Post
Just as an FYI ... content compression shouldn't have any noticeable change in wipe time. Just those environments that deem content protection a requirement will suffer this pain. Oy, and boy is it painful.
Its actually not bad on the Bold. It only takes about 15 minutes. The older devices however...
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Old 01-08-2009, 08:39 PM
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I remember the days when content protection rendered the device useless. Those were the days. The scrubbing time is absolutely ridiculous, though. When they actually started putting a percentage bar for scrubbing/wiping, it seems like the task just took that much longer (albeit it was a helpful addition).
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Old 01-08-2009, 08:45 PM
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Quote:
Originally Posted by Otto View Post
I remember the days when content protection rendered the device useless. Those were the days. The scrubbing time is absolutely ridiculous, though. When they actually started putting a percentage bar for scrubbing/wiping, it seems like the task just took that much longer (albeit it was a helpful addition).
Fairly certain thats akin "watched pot never boils". It does take forever though, 2-2.5 hours including reactivation.
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Old 01-11-2009, 11:10 PM
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Also with the new 4.5 hh code I also ask my users to try to do a search for any items within the mailbox... this helps with the number of messages within the messages database, and also make the HH run a bit smoother... (altho it might hit the BES/Mail server a little harder since he has to do a search within the users mail box/file)

Just my two cents...
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Old 01-11-2009, 11:13 PM
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Quote:
Originally Posted by Ashworth View Post
Also with the new 4.5 hh code I also ask my users to try to do a search for any items within the mailbox... this helps with the number of messages within the messages database, and also make the HH run a bit smoother... (altho it might hit the BES/Mail server a little harder since he has to do a search within the users mail box/file)

Just my two cents...
Hands down my favorite BES & HH OS 4.5 feature add. I just feel bad for the Domino users that will never get this functionality because it requires their mailfile to be FTI'd and if it isn't already done, getting that to happen may be near impossible due to the additional overhead on the server.
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Old 01-11-2009, 11:58 PM
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While I do love the feature, for those of us with archiving/stubbing enabled, it makes it impossible to search past 'x' days without reaching a message we can't readily look at. And considering none of the major archiving solutions have been mobile-compatible for a very long time (we're talking weeks at most for one solution, although I'm not sure if some other the other big ones are), it certainly is a pain.
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Old 01-13-2009, 12:43 PM
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I just tested that, works like a charm, really good info Otto!!
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Old 01-20-2009, 08:05 PM
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We're set to always pre-populate on activations... the remote wipe is a good alternative to that though it sounds like.

Last edited by fbuzin; 01-20-2009 at 08:06 PM. Reason: clarity
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Old 01-23-2009, 12:22 PM
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Quote:
Originally Posted by Otto View Post
While I do love the feature, for those of us with archiving/stubbing enabled, it makes it impossible to search past 'x' days without reaching a message we can't readily look at. And considering none of the major archiving solutions have been mobile-compatible for a very long time (we're talking weeks at most for one solution, although I'm not sure if some other the other big ones are), it certainly is a pain.
Thanks, Otto, for reminding me about the Stubbing issue with archiving. We're on the edge of archiving our users email (I'm tired of dealing with mailboxes in the GB and dozens of PSTs for a user) and hoping OS 4.5 for the 8830 comes soon. I had been neglecting to account for the archive/stubbing process which will make old email retrieval hit or miss.
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