Welcome to Port3101.org : Your BES Connection Mark forums read | View Forum Leaders
Port3101.org : Your BES Connection



Reply
LinkBack Thread Tools Display Modes
Email Address or Password may be incorrect
 
  #1 (permalink)  
Old 12-14-2009, 03:20 AM
BES Administrator
 
Join Date: Feb 2009
Posts: 25
Default Email Address or Password may be incorrect

One of my users switched their blackberry and asked me to send them a new activation password. I did that but they keep getting "Email address or password may be incorrect" I've tried deleting that account from BES and then re-adding it but that hasnt helped either. If I add a new account that didnt have a BES before and try to activate that on his new device, it works!

So my guess is that there is some BES data associated with his Exchange account that is not being deleted/overwritten. Any ideas on how to clean it up? Deleting the mailbox on the Exchange Server and recreating it is not an option
Reply With Quote
Sponsored Links
  #2 (permalink)  
Old 12-14-2009, 04:25 AM
BES Administrator
 
Join Date: Feb 2009
Posts: 25
Default

Ok- so If I delete and recreate the user and and BESAdmin directly in Exchange to the "Send As", I at least get the BES to recognize the PIN and get the "Waiting for Services" message immediately followed by the "Email address/Password incorrct"

There's gotta be something in the Exchange Mailbox setting for BES that I could possibly clear out and try again
Reply With Quote
  #3 (permalink)  
Old 12-16-2009, 01:12 AM
Otto's Avatar
Proprietor
 
Join Date: Nov 2008
Location: Atlanta, GA
Posts: 2,033
Blog Entries: 14
Default

You can delete the user and mark it to remove the mailbox information. This will take a few seconds to purge completely. For good measure on the mailbox information, I would wait a minute or two. You can then wipe the device and reactivate it from scratch.

Based on the error above, though, I wouldn't say it's anything to do with the mailbox or BES. It seems like something simply isn't being typed in correctly... but then again, it should never even get to the 'Waiting for Services' portion with a spelling mistake.
__________________
BCSA (4.1, 5.0) | BCSD (4.1, 5.0)

The views expressed by me on Port3101.org are my own and do not necessarily reflect the views of my employer.
Reply With Quote
  #4 (permalink)  
Old 07-26-2012, 09:10 PM
BES Activated
 
Join Date: Jul 2012
Location: Canada
Posts: 4
Send a message via Yahoo to rodney2009 Send a message via Skype™ to rodney2009
Default

Hi if I am not on a internet proxy server can I still get and send emails thanks Bell wants me to pay over 100.00 if I get it. they got my email and pass word and set me a temp one for the 7th of Aug 2012
Reply With Quote
Reply

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On


Similar Threads
Thread Thread Starter Forum Replies Last Post
KB12522 - Error "Message included an invalid address" when sending an email using BES hdawg Featured BlackBerry KB Articles 0 08-30-2009 11:49 AM
KB10325 - BlackBerry user name or email address displays incorrect information hdawg Featured BlackBerry KB Articles 0 06-26-2009 10:42 PM
KB11374 - Display name is incorrect when sending email messages from the BlackBerry hdawg Featured BlackBerry KB Articles 0 06-02-2009 03:27 PM
BlackBerry Pin Messenger: Pin & Email address... naviculture Port 3101: The BES Admin Bar & Grill 2 03-25-2009 07:48 PM
KB11140 - Email message delays and slow Address Book lookup hdawg Featured BlackBerry KB Articles 0 02-19-2009 08:07 AM


All times are GMT -4. The time now is 06:09 AM.
Powered by vBulletin® Version 3.8.9
Copyright ©2000 - 2019, vBulletin Solutions, Inc.


 

SEO by vBSEO 3.3.2 PL2