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KB17894 - Unable to log on to the BlackBerry Administration Service web console
 
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Old 05-14-2009, 10:05 AM
Cheese Sammich's Avatar
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Default KB17894 - Unable to log on to the BlackBerry Administration Service web console

KB17894 - Unable to log on to the BlackBerry Administration Service web console

Environment

  • BlackBerry® Enterprise Server version 5.0
  • BlackBerry Administration Service
  • SDR301644


Overview

This article contains an overview of several causes that prevent users from being able to login to the BlackBerry Administration Service web console. A generic error for all of the causes below will show as the following:

The username, password, or domain is not correct. Please correct the entry.



Issue 1

If are experiencing this issue, the following log line appears in the BAS-AS log file:


{http-%2F10.200.26.82-443-1} [com.rim.bes.basplugin.activedirectory.ActiveDirectoryManagerBean] [INFO] [ADAU-1000] {u=SystemUser, t=32681} loginAsLdapUser failed to authenticate LDAP user=besadmin, realm=, kdc=Clock skew too great (37)


Note: The realm= and kdc= values will be unique to each environment.

For details on how to resolve this issue, see KB18177 - Unable To log on to BlackBerry Administration Service due to Clock Time Skew.




Issue 2

If you are experiencing this issue, the following log line appears in the BAS-AS log file:


[WARN] [BBAS-2015] {u=1, uc=-1, o=0, t=150975} _getExternalAuthenticatorId could not find external authenticator identifier - com.rim.bes.bas.usermanager.CouldNotFindExternalAuthenticatorIdException: Message: 'LOGIN ERROR: findExternalAuthenticatorIdLocal failed to login as LDAP user com.rim.bes.bas.pluginmanager.InvalidAuthenticationException: Message: 'LOGIN ERROR: loginAsLdapUser exception during authentication com.rim.bes.bas.util.BASCouldNotCompleteRequestRollbackException: getAuthenticationCredentialsLocal stored password could not be decrypted', nested exception: 'getAuthenticationCredentialsLocal stored password could not be decrypted'', nested exception: 'Message: 'LOGIN ERROR: loginAsLdapUser exception during authentication com.rim.bes.bas.util.BASCouldNotCompleteRequestRollbackException: getAuthenticationCredentialsLocal stored password could not be decrypted', nested exception: 'getAuthenticationCredentialsLocal stored password could not be decrypted''



For details on how to resolve this issue, see KB18161 - Unable to administer BlackBerry Administration Service after using the BlackBerry Server Configuration tabs.
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LinkBack to this Thread: http://www.port3101.org/featured-blackberry-kb-articles/987-kb17894-unable-log-blackberry-administration-service-web-console.html
Posted By For Type Date
Unable to log on to the BlackBerry Administration Service web console - Bing This thread Refback 06-24-2013 09:29 PM
BES 5.0 Install (Wish me luck!) - BlackBerryForums.com : Your Number One BlackBerry Community This thread Refback 07-08-2010 08:55 AM
Unable to logon to Blackberry Administation Service This thread Refback 05-23-2010 11:43 PM
Can't login to BAS - BlackBerryForums.com : Your Number One BlackBerry Community This thread Pingback 06-08-2009 04:14 PM

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