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KB04928 - BlackBerry Enterprise Server IP address not trusted by Sametime Server
 
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Old 04-07-2009, 08:12 AM
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Default KB04928 - BlackBerry Enterprise Server IP address not trusted by Sametime Server

KB04928 - BlackBerry Enterprise Server IP address not trusted by the IBM Lotus Sametime Server


Environment

  • BlackBerry® Enterprise Server software version 4.1
  • IBM® Lotus® Sametime®
  • SDR82075



Overview

BlackBerry smartphone users are not able to log in to BlackBerry® Client for IBM® Lotus® Sametime®.
This issue may occur when an organization adds a new BlackBerry Enterprise Server after the initial BlackBerry Enterprise Server and IBM Lotus Sametime Server.
The sametime.log file shows an error similar to the following:
E Server 08/Jun/05, 16:28:32 Rejecting server component xx.xxx.xxx.xxx, not in trusted ips list
The BlackBerry Instant Messaging (BBIM) log file shows an error similar to the following:
:



Cause

The CommunityConnectivity document does not include Internet Protocol (IP) addresses for all of the BlackBerry Enterprise Servers connected to the IBM Lotus Sametime Server.




Resolution

Complete the following steps:
  1. On the IBM Lotus Sametime Server, double-click the CommunityConnectivity document.
  2. In the Community Trusted IPS field, type the IP address for each BlackBerry Enterprise Server connected to the IBM Lotus Sametime Server, as shown in the following image:
  3. Restart the BlackBerry Collaboration Service. Important: Restarting certain BlackBerry Enterprise Server services will delay message delivery to BlackBerry smartphones. For more information, see KB04789.
  4. Restart the IBM Lotus Sametime Server.
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