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KB13247 - Removed Calendar notice is not reconciled with BlackBerry or Lotus Notes
 
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Old 04-07-2009, 08:12 AM
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Default KB13247 - Removed Calendar notice is not reconciled with BlackBerry or Lotus Notes

KB13247 - Removed Calendar notice is not reconciled with BlackBerry device or Lotus Notes


Environment

  • BlackBerry® Enterprise Server software version 4.0 or later
  • IBM® Lotus® Domino®



Overview

One of the following issues occurs with a Calendar notice, such as a meeting request:
  • When it is removed from IBM Lotus Notes®, it is not removed from the BlackBerry device.
  • When it is deleted from the BlackBerry device, it is not deleted from Lotus Notes.



Cause

The Automatic Inbox Management feature in Lotus Notes has the following two options when a Calendar notice is deleted from the Inbox, a Mail view, or Mail folder:
  • Prompt to confirm deletion
  • Remove from this view/folder without prompting
Given these options through the application programming interface (API), the BlackBerry Enterprise Server removes, rather than deletes, the Calendar notice when it is deleted from the BlackBerry device.
When a Calendar notice is removed from the Inbox view in the mail file, the IBM Lotus Notes document for it is not marked as deleted; as a result, the BlackBerry Enterprise Server cannot delete the related Calendar notice from the BlackBerry device. The BlackBerry Enterprise Server reconciles deleted notices with the BlackBerry device only if the related document in the mail file is marked as deleted.



Resolution

When deleting a Calendar notice in Lotus Notes, delete the actual document instead of removing it from the Inbox view.
  1. In the Lotus Notes Calendar, click Tools.
  2. Select Preferences.
  3. Set the Automatic Inbox Management option to Prompt to confirm deletion. Note: Calendar notices that are deleted from the BlackBerry device will be moved from the Inbox view to the All Documents view.
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