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KB14983 - Wireless calendar is not enabled by a wireless activation
 
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Old 04-01-2009, 03:17 PM
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Default KB14983 - Wireless calendar is not enabled by a wireless activation

KB14983 - Wireless calendar is not enabled by a wireless activation


Environment

  • BlackBerry® Enterprise Server for Microsoft® Exchange
  • SDR157040



Overview

The wireless calendar is not automatically enabled when a BlackBerry smartphone with a software configuration assigned to it is activated over the wireless network.



Cause

The following prompt appears when the software configuration is applied to the BlackBerry smartphone:
Permission settings have become more restrictive. The device must be reset to fully apply the new setting. Notice 1 of 1. Restart Now
Activation over the wireless network continues or completes after the BlackBerry smartphone is restarted, but the Slow Sync protocol that updates the HandleCicalConfig command to enable the wireless calendar is not sent. The BlackBerry Messaging Agent continues to wait for the calendar Slow Sync command from the BlackBerry smartphone and the option to enable the wireless calendar from the BlackBerry smartphone is not present.
The status for the wireless calendar changes from Enabled to Disabled in BlackBerry Manager and the following line is repeated in the BlackBerry Messaging Agent (MAGT) log file:
Calendar synchronization initialized, waiting for slow sync



Resolution

This issue will be corrected in a later version of the BlackBerry Enterprise Server software.



Workaround

Workaround 1

Resend service books to the BlackBerry smartphone. For more information, see KB03577.

Workaround 2


Change the inter-process communication setting to Allowed for activation of the BlackBerry smartphone over the wireless network.
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