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KB15764 - Unable to download wireless BlackBerry Device Software update packages
 
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Old 04-01-2009, 03:02 PM
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Default KB15764 - Unable to download wireless BlackBerry Device Software update packages

KB15764 - Unable to download wireless BlackBerry Device Software update packages


Environment

  • BlackBerry® Device Software 4.5 or later
  • BlackBerry® Enterprise Server software version 4.1 Service Pack 5 (4.1.5) or later



Overview

You are unable to download wireless BlackBerry Device Software update packages.



Cause

This issue may be caused by one of the following:
  1. The BlackBerry smartphone does not meet the memory, wireless network connectivity, or BlackBerry Device Software requirements.
  2. The BlackBerry smartphone is associated with a BlackBerry Enterprise Server that is running BlackBerry Enterprise Server software version 4.1.4 or earlier.
  3. The BlackBerry smartphone is associated with a BlackBerry Enterprise Server that has an IT policy that does not allow wireless BlackBerry Device Software updates.



Resolution

Cause 1

The BlackBerry smartphone does not meet the memory, wireless network connectivity, or BlackBerry Device Software requirements.
Resolution

Make sure the BlackBerry smartphone meets the memory, wireless network connectivity, and BlackBerry Device Software requirements. For more information on wireless BlackBerry Device Sofware update requirements, see KB15626.


Cause 2

The BlackBerry smartphone is associated with a BlackBerry Enterprise Server that is running BlackBerry Enterprise Server software version 4.1.4 or earlier.
Resolution

Make sure the BlackBerry smartphone is associated with a BlackBerry Enterprise Server that is running BlackBerry Enterprise Server software version 4.1.5 or later.


Cause 3

The BlackBerry smartphone is associated with a BlackBerry Enterprise Server that has an IT policy that does not allow wireless BlackBerry Device Software updates.
Resolution

Make sure the BlackBerry Enterprise Server with which the BlackBerry smartphone is associated allows wireless BlackBerry Device Software updates.



Additional Information

Your wireless service provider determines the wireless BlackBerry Device Software updates that are available for your BlackBerry smartphone and the availability date of the updates. For information about support for wireless BlackBerry Device Software upgrades on your BlackBerry smartphone, contact your wireless service provider.
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