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KB15626 - Requirements to perform wireless BlackBerry Device Software updates
 
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Old 02-08-2009, 09:13 PM
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Default KB15626 - Requirements to perform wireless BlackBerry Device Software updates

KB15626 - Requirements to perform wireless BlackBerry Device Software updates


Environment

  • BlackBerry® Device Software 4.5 to 4.7
  • BlackBerry® Enterprise Server software version 4.1 Service Pack 5 to 4.1 Service Pack 6
  • BlackBerry smartphones



Overview

The following requirements must be met to perform wireless BlackBerry Device Software updates.
Wireless service provider requirements
  • Technical support representatives must have access to the BlackBerry® Provisioning System administration web site
Note: Depending on the level of access on the BlackBerry Provisioning System administration web site, only some technical support representatives may be able to manage wireless BlackBerry Device Software updates.
  • Wireless service providers require permission from the BlackBerry Enterprise Server administrator to manage wireless BlackBerry Device Software updates for a BlackBerry smartphone associated with a BlackBerry Enterprise Server
BlackBerry smartphone requirements
  • The BlackBerry smartphone must have at least 64 MB of available memory
Note: The BlackBerry smartphone is designed to delete low and medium priority items to increase memory.
  • The BlackBerry smartphone must be running BlackBerry Device Software 4.5 or later
  • The battery power level of the BlackBerry smartphone must be at least 50%
Note: If the battery power level drops below 50%, the download process pauses. When the battery power level increases to at least 60%, the download process resumes.
  • The BlackBerry smartphone must be able to perform wireless BlackBerry Device Software updates using available wireless network connections
BlackBerry Enterprise Server requirements
  • BlackBerry Enterprise Server software version 4.1.5 or later



Additional Information

The wireless service provider determines the wireless BlackBerry Device Software updates that are available for BlackBerry smartphones and the date of availability for the updates. For information about support for wireless BlackBerry Device Software updates on your BlackBerry smartphone, contact your wireless service provider.

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Old 04-22-2009, 11:32 AM
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