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KB05368 - BlackBerry Dispatcher is passing packets larger than 64 KB to the Router
 
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Old 02-08-2009, 12:39 PM
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Default KB05368 - BlackBerry Dispatcher is passing packets larger than 64 KB to the Router

KB05368 - BlackBerry Dispatcher is passing packets larger than 64 KB to the BlackBerry Router


Environment

  • BlackBerry® Enterprise Server software version 4.0 Service Pack 4
  • SDR89238



Overview

BlackBerry Dispatcher passes a packet larger than 64 KB to the BlackBerry Router. The BlackBerry Router discards these packets, but also momentarily drops the Server Routing Protocol (SRP) connection to the BlackBerry Infrastructure.
The SRP Identifier (SRP ID) attempts to connect again. If the SRP ID attempts to connect five times in under 1 minute, the SRP ID is disabled.
When this issue occurs, the following event appears in the BlackBerry Router (ROUT) log:
[20000] (01/01 12:00:00):{0xC10} [SERVICE_SRP:Sxxxxxx:017abaf8] Too_big, Length: MaxTransferSize: 64000
In the log entry, represents the packet size.



Cause

This issue is caused by large messages or attachments.



Resolution

Upgrade to BlackBerry Enterprise Server software version 4.0 Service Pack 6 or later.



Workaround

Novell® GroupWise® and Microsoft® Exchange
Install BlackBerry Enterprise Server software version 4.0 Service Pack 5a to prevent the BlackBerry Attachment Service from passing a packet larger than 64 KB to BlackBerry Dispatcher.
IBM® Lotus® Domino®
Install BlackBerry Enterprise Server software version 4.0 Service Pack 5 to prevent the BlackBerry Attachment Service from passing a packet larger than 64 KB to BlackBerry Dispatcher.



Additional Information

BlackBerry Enterprise Server software version 4.0 Service Pack 6 is designed to prevent the BlackBerry Dispatcher from passing any packets larger than 64 KB to BlackBerry Router.
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LinkBack to this Thread: http://www.port3101.org/featured-blackberry-kb-articles/502-kb05368-blackberry-dispatcher-passing-packets-larger-than-64-kb-router.html
Posted By For Type Date
segurat catatan dan ocehan: September 2009 This thread Refback 02-06-2014 09:37 AM
KB10922 - SRP Disabled This thread Refback 08-31-2011 05:21 AM

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