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KB04422 - Desktop email program was unable to submit message
 
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Old 01-31-2009, 12:31 AM
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Default KB04422 - Desktop email program was unable to submit message

KB04422 - Desktop email program was unable to submit message

Environment

  • BlackBerry® Enterprise Server for Microsoft® Exchange
  • BlackBerry smartphones



Overview

After sending an email message from the BlackBerry smartphone, a red X appears beside the email message in the message list and the Message Status field displays the following error message:
Desktop email program was unable to submit message
Note: The Message Status field appears above the To field within the email message.



Cause

Summary of Causes
This issue may be caused by the following:
  1. The BlackBerry Router on the BlackBerry Enterprise Server has stopped responding. This applies to BlackBerry Enterprise Server version 4.0 to 5.0.
  2. The mailbox for the BlackBerry smartphone user is full.
  3. The Send As permission was revoked from the BlackBerry smartphone user's account in the Microsoft® Active Directory®.
  4. The Send As permission has not been applied to the user account.


Resolution

Complete the appropriate resolution for the cause.

Cause 1
The BlackBerry Router on the BlackBerry Enterprise Server has stopped responding.
Note: This applies to BlackBerry Enterprise Server version 4.0 to 5.0.
Resolution 1

Restart the BlackBerry Router by completing the following steps:
Important: Restarting certain BlackBerry Enterprise Server services will delay email message delivery to BlackBerry smartphones. See article KB04789 for more information.
  1. On the computer running the BlackBerry Enterprise Server, open the Control Panel.
  2. Go to Administrative Tools > Services.
  3. Double-click BlackBerry Router, and then select Start (see image below).
  4. Close the Services window, and then close the Control Panel.


Cause 2
The mailbox for the BlackBerry smartphone user is full.
Resolution 2

Make sure that the mailbox has not reached or is close to reaching the mailbox limit.

Cause 3
The Send As permission was revoked from the BlackBerry smartphone user's account in the Microsoft Active Directory.
Resolution 3
Complete the steps in KB04707 to resolve the Send As permissions issue.
For additional information on this issue, visit www.blackberry.com/sendas

Cause 4
The Send As permission has not been applied to the BlackBerry smartphone user account.
Resolution 4
Apply the Send As permission directly to the user object if it is not configured to inherit from the domain.
Note: In some environments users will apply the Send As permission directly to the user account, and not have it inherited from the domain level. Please ensure that the Send As has been applied to the user account if not inherited from the domain.



Additional Information

Please refer to article KB02276 for more information on assigning the permissions for the BlackBerry service account.

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Old 09-20-2009, 04:47 PM
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Posted By For Type Date
Search: desktop email unable to submit message - MetaCrawler This thread Refback 05-23-2010 10:13 AM
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