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KB11378 - Function is unavailable because mail store adapter DLL failed to initialize
 
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Old 01-28-2009, 08:19 AM
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Default KB11378 - Function is unavailable because mail store adapter DLL failed to initialize

KB11378 - This function is unavailable because the mail store adapter DLL has failed to initialize


Environment

  • BlackBerry® Enterprise Server software version 4.0 and later for IBM® Lotus® Domino®
  • BlackBerry® Enterprise Server software version 4.0 and later for Microsoft® Exchange
  • Microsoft® Exchange Server 2000 and 2003



Overview

When adding a BlackBerry smartphone user account, you receive the following error:
This function is unavailable because the mail store adapter DLL has failed to initialize



Cause

The Windows® account does not have the required permissions to add BlackBerry smartphone user accounts.



Resolution

Before trying to add the BlackBerry smartphone user account again, perform one of the following tasks:
  • Add the appropriate permissions to the Windows account in use
  • Switch to another Windows account that has the required permissions
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