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KB15921 - Unlisted Message Error occurs when sending or replying to an email message
 
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Old 01-21-2009, 04:28 PM
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Default KB15921 - Unlisted Message Error occurs when sending or replying to an email message

KB15921 - Unlisted Message Error occurs when sending or replying to an email message from the BlackBerry smartphone
Environment

  • BlackBerry® Enterprise Server version 4.1 for Novell® GroupWise®
  • Novell® GroupWise® Client
  • SDR201548

Overview

When sending a new email message or replying to an existing email message, a red X appears on the BlackBerry smartphone along with the following error:
Unlisted Message Error
Note: The email message is delivered to the intended recipient(s).


Cause

This issue can occur when the Create a sent item to track information option is not selected in the Novell GroupWise Client, as shown in the following image:



Resolution

This is a previously reported issue that has been escalated internally to our development team. No resolution time frame is currently available.


Workaround

To work around this issue, select the Create a sent item to track information option in the BlackBerry smartphone user's Novell GroupWise Client. This can be found in Tools > Options > Send (icon) > Mail (tab).
Once this setting is changed, restart the BlackBerry Controller.
Important: Restarting certain BlackBerry Enterprise Server services will delay email message delivery to BlackBerry smartphones. For more information, see KB04789.

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Old 08-30-2009, 11:22 AM
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