Welcome to Port3101.org : Your BES Connection Mark forums read | View Forum Leaders
Port3101.org : Your BES Connection



Reply
LinkBack Thread Tools Display Modes
KB13650 - Folder Redirection option is missing from the BlackBerry smartphone
 
  #1 (permalink)  
Old 01-21-2009, 01:18 PM
hdawg's Avatar
Proprietor
 
Join Date: Nov 2008
Posts: 2,257
Blog Entries: 147
Default KB13650 - Folder Redirection option is missing from the BlackBerry smartphone

KB13650 - Folder Redirection option is missing from the BlackBerry smartphone


Environment

  • BlackBerry® Enterprise Server
  • BlackBerry smartphone



Overview

The Folder Redirection option is missing from the Email Settings menu in the Messages application of the BlackBerry smartphone.



Cause

The Desktop [CMIME] service book is missing or corrupt.



Resolution

Complete one of the following resolutions:
Resolution 1
Confirm whether there is an existing copy of the Desktop [CMIME] service book on the BlackBerry smartphone. To confirm this, complete the following steps:
  1. From the Home screen, go to Options > Advanced Options > Service Book.
  2. Look for a Desktop [CMIME] entry.
  3. If the Desktop [CMIME] service book is present, delete it by highlighting it, opening the menu, and then selecting Delete.
  4. Resend service books to the BlackBerry smartphone from the BlackBerry Enterprise Server. For instructions, consult with the BlackBerry Enterprise Server administrator.

Resolution 2
The following steps should be performed by the BlackBerry Enterprise Server administrator:
  1. Remove the BlackBerry smartphone user account from the BlackBerry Enterprise Server.
  2. Perform a security wipe on the BlackBerry smartphone. For instructions, see KB02318.
  3. Add the BlackBerry smartphone user to the BlackBerry Enterprise Server.
  4. Activate the BlackBerry smartphone user's account on the BlackBerry Enterprise Server.
__________________
http://blog.port3101.org/hdawg/
Reply With Quote
Sponsored Links
  #2 (permalink)  
Old 02-08-2009, 09:21 PM
hdawg's Avatar
Proprietor
 
Join Date: Nov 2008
Posts: 2,257
Blog Entries: 147
Default

bump; updated content
__________________
http://blog.port3101.org/hdawg/
Reply With Quote
Reply

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On
Trackbacks are On
Pingbacks are On
Refbacks are On


Similar Threads
Thread Thread Starter Forum Replies Last Post
Folder redirection limitations? Exchange 2007 mcnabbt Port 3101: The BES Admin Bar & Grill 3 03-03-2011 10:38 AM
KB18549 - Redirection for the inbox folder is turned off after the BES ... hdawg Featured BlackBerry KB Articles 7 06-07-2010 03:50 PM
KB05359 - How to receive filtered messages on the BlackBerry using folder redirection hdawg Featured BlackBerry KB Articles 2 01-11-2010 07:34 AM
KB10594 - Wireless Synchronization option is missing for the Address Book ... hdawg Featured BlackBerry KB Articles 0 08-23-2009 08:59 PM
KB04297 - Turn on folder redirection for the subfolders that receive new messages Si Featured BlackBerry KB Articles 0 12-02-2008 04:37 AM


All times are GMT -4. The time now is 05:24 PM.
Powered by vBulletin® Version 3.8.9
Copyright ©2000 - 2019, vBulletin Solutions, Inc.


 

SEO by vBSEO 3.3.2 PL2