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KB12487 - How to back up the data on a BlackBerry smartphone
 
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Old 01-21-2009, 08:24 AM
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Default KB12487 - How to back up the data on a BlackBerry smartphone

KB12487 - How to back up the data on a BlackBerry smartphone


Environment

  • BlackBerry® Desktop Manager 4.1 through 4.5
  • BlackBerry smartphones





Overview

You can perform a full or selective backup of the BlackBerry smartphone data using the Backup and Restore tool in BlackBerry Desktop Manager by completing the following steps:
  1. Connect the BlackBerry smartphone to the computer running BlackBerry Desktop Manager.
  2. Open BlackBerry Desktop Manager.
  3. Double-click Backup and Restore.
  4. Select Backup to perform a full backup or select Advanced to perform a backup of specific databases.
  5. Choose a location to save the backup file, and then click Save.



Additional Information

If you are running BlackBerry® Device Software 4.0 or later and the BlackBerry smartphone is connected to a BlackBerry® Enterprise Server running software version 4.0 or later, there is a wireless backup process that can archive certain information. Depending on the BlackBerry Device Software version, the following information cannot be archived:
BlackBerry Device Software 4.0 to 4.0.2
  • All message types
  • Saved messages
  • BlackBerry® Messenger contacts
  • Content store (for example, ring tones, and pictures)
  • Group addresses
  • SureType® Learning Date (through the Learning Data Manager)
BlackBerry Device Software 4.1
  • Email messages
  • Multimedia Message Service (MMS) messages Note: In BlackBerry Enterprise Server software version 4.1, there is an option for archiving personal information number (PIN) messages and Short Message Service (SMS) messages using an IT policy.
  • BlackBerry Messenger contacts
  • Content store (for example, ring tones, and pictures)
  • Group addresses
BlackBerry Device Software 4.2
  • Email messages
  • MMS messages Note: In BlackBerry Enterprise Server software version 4.1, there is an option for archiving PIN messages and SMS messages using an IT policy.
  • Content store (for example, ring tones, and pictures)
  • Group addresses
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