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KB16035 - BlackBerry Controller log file sizes increase rapidly
 
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Old 01-07-2009, 09:37 PM
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Default KB16035 - BlackBerry Controller log file sizes increase rapidly

KB16035 - BlackBerry Controller log file sizes increase rapidly


Environment

  • BlackBerry® Enterprise Server software version 4.1 Service Pack 6 (4.1.6) for IBM® Lotus® Domino®
  • BlackBerry® Enterprise Server software version 4.1 Service Pack 6 (4.1.6) for Microsoft® Exchange
  • SDR200820



Overview

The following issues occur:
  • CPU usage increases to 100%
  • The BlackBerry Controller log files increase rapidly, and can reach over 1 GB in size
  • The following error message appears repeatedly in the Application Event log files and BlackBerry Controller log files:
[DIAG] Error telling the debug trace file position : Permission denied (error : 13)



Resolution

To resolve this issue, upgrade to BlackBerry Enterprise Server software version 4.1 Service Pack 6 (4.1.6) Maintenance Release 1 (MR1) by completing the following steps:
  1. Navigate to the Software Download for BlackBerry Enterprise Server web page.
  2. Select BlackBerry Enterprise Server v4.1 for the product being used, and click Next.
  3. Click the Download link for Service Pack 6 Maintenance Release 1. Note: Before running the Windows® installer patch, make sure that you are logged in with the BlackBerry Enterprise Server service account.
  4. Extract the files locally.
  5. Run the Windows installer patch that has been extracted locally.



Workaround

To work around this issue, turn off the BlackBerry Alert Service and BlackBerry Controller logging to stop the increase in log file size and prevent new events from being generated.
To turn off the BlackBerry Alert Service, complete the following steps:
  1. From the computer hosting the the BlackBerry Alert Service, right-click My Computer, and select Manage. Note: You can also click Start > Run, type services.msc, and click OK.
  2. Go to Services and Applications > Services.
  3. Right-click Blackberry Alert Service, and click Properties.
  4. From the Startup Type drop-down list, click Disabled.
  5. Click OK.
To turn off BlackBerry Controller logging, complete the following steps:
  1. Open the BlackBerry Server Configuration Panel by clicking Start > Programs > BlackBerry Enterprise Server > BlackBerry Server Configuration.
  2. Click the Logging tab.
  3. In the Service Name window, select BlackBerry Controller, and change the Debug log daily file option to No.
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