Welcome to Port3101.org : Your BES Connection Mark forums read | View Forum Leaders
Port3101.org : Your BES Connection

LinkBack Thread Tools Display Modes
KB10635 - "Unable to connect to the database"
  #1 (permalink)  
Old 09-20-2009, 04:28 PM
hdawg's Avatar
Join Date: Nov 2008
Posts: 2,257
Blog Entries: 147
Default KB10635 - "Unable to connect to the database"

KB10635 - "Unable to connect to the database"


  • BlackBerry® Enterprise Server for Microsoft® Exchange
  • Microsoft® SQL Server®


When opening BlackBerry Manager or installing the BlackBerry Enterprise Server, the following error is displayed:
Unable to connect to the database
The BlackBerry Manager debug log displays the following:
[10224] (12/13 16:54:49):{0xCA8} Database error (err=-2147467259, native err=17) - [DBNETLIB][ConnectionOpen (Connect()).]SQL Server does not exist or access denied.

[10213] (12/13 16:54:49):{0xCA8} OpenDB: COM Error (80004005): Unspecified error.

[10214] (12/13 16:54:49):{0xCA8} OpenDB: OPEN_DB failed.

[10208] (12/13 16:54:49):{0xCA8} DBInit: OpenDB failed - 0.
This error may also appear in the BlackBerry Enterprise Server Application log.


This problem may be caused by one of the following:
  1. The MSSQL Service is not started.
  2. The required versions of Microsoft SQL Server Desktop Engine (MSDE) or Microsoft SQL Server and Microsoft Data Access Component (MDAC) are not installed.


Complete the appropriate resolution for the cause of this problem.

Cause 1

The MSSQL Service is not started.
Resolution 1

Start the MSSQL Service.
Note: If the MSSQL Service stops after starting automatically, make sure that TCP/IP and Named Pipes protocols are enabled for the Microsoft SQL Server instance. If the protocols are enabled, consult the Application and System logs for more information.

Cause 2

The required versions of MSDE or Microsoft SQL Server and MDAC are not installed.
Resolution 2

Install Microsoft SQL Server 2000 Service Pack 2 or later, or install MSDE 2000a. Install MDAC version 2.8 or later with security patch MS04-003.
Note: For more information on security bulletin MS04-003, search for Microsoft Security Bulletin MS04-003, in the Microsoft TechNet web site.
Reply With Quote
Sponsored Links

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On
Trackbacks are On
Pingbacks are On
Refbacks are On

Similar Threads
Thread Thread Starter Forum Replies Last Post
KB18649 - "Unable to save configuration settings or statistics" is found ... hdawg Featured BlackBerry KB Articles 3 01-11-2011 06:21 PM
KB10215 - "Unable to connect to the database" error message received when opening ... hdawg Featured BlackBerry KB Articles 0 08-25-2009 09:27 PM
KB14246 - "Failed to connect to server. Error: 0x80070422" error message hdawg Featured BlackBerry KB Articles 0 06-18-2009 11:08 AM
KB18197 - "Error writing to Database" message occurs after the LDAP portion of setup hdawg Featured BlackBerry KB Articles 0 05-26-2009 01:34 PM
KB18190 - "Page Not Found" when trying to connect to the BAS ... hdawg Featured BlackBerry KB Articles 0 05-26-2009 11:46 AM

All times are GMT -4. The time now is 12:16 PM.
Powered by vBulletin® Version 3.8.9
Copyright ©2000 - 2019, vBulletin Solutions, Inc.


SEO by vBSEO 3.3.2 PL2