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-   -   KB10158 - Unable to receive messages to BlackBerry smartphone because the ... (http://www.port3101.org/showthread.php?t=1925)

hdawg 09-16-2009 10:16 PM

KB10158 - Unable to receive messages to BlackBerry smartphone because the ...
 
KB10158 - Unable to receive messages to BlackBerry smartphone because the BlackBerry smartphone is associated with another BlackBerry Enterprise Server


Environment

<content>
  • BlackBerry® Enterprise Server for Microsoft® Exchange
  • BlackBerry smartphone
</content>
<hr class="section">
Overview

<content> Unable to receive messages on the BlackBerry smartphone.
</content>
<hr class="section">
Cause

<content> The BlackBerry smartphone is associated with another BlackBerry Enterprise Server.
BlackBerry Enterprise Server agent log displays the following error:
User <[email protected]> appears to be running on a BES administered with separate database
</content>
<hr class="section">
Resolution

<content>
  1. Remove the BlackBerry smartphone user from the original BlackBerry Enterprise Server.
  2. Erase all data and applications on the BlackBerry smartphone. See article KB02318 for instructions.
  3. Add the BlackBerry smartphone user to the new BlackBerry Enterprise Server.
  4. Activate the BlackBerry smartphone over the wireless network.
</content>


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