Welcome to Port3101.org : Your BES Connection Mark forums read | View Forum Leaders
Port3101.org : Your BES Connection



Reply
LinkBack (15) Thread Tools Display Modes
KB00142 - Cannot send or receive email messages because a mailbox has been moved
 
  15 links from elsewhere to this Post. Click to view. #1 (permalink)  
Old 11-27-2008, 04:51 AM
Si's Avatar
Si Si is offline
Proprietor
 
Join Date: Nov 2008
Location: London, UK
Posts: 1,046
Blog Entries: 6
Default KB00142 - Cannot send or receive email messages because a mailbox has been moved

KB00142 - Cannot send or receive email messages because a mailbox has been moved

Environment

  • BlackBerry« Enterprise Server for Microsoft« Exchange
  • SDR43841
  • SDR33501
  • SDR210297



Overview

The BlackBerry« Enterprise Server cannot send or receive email messages to or from the BlackBerry smartphone after the BlackBerry smartphone user's Microsoft Exchange mailbox has been moved to another mailbox store on the same Microsoft« Exchange Server.



Cause

The BlackBerry smartphone user's mailbox has been moved from one mailbox store to another on the same Microsoft Exchange Server. The BlackBerry Enterprise Server continues to try to access the previous location of the mailbox.



Resolution

To resolve this issue, restart the BlackBerry Enterprise Server services.
Important: Restarting the BlackBerry Enterprise Server delays email message delivery to BlackBerry smartphones. For more information, see KB04789.
Restarting the BlackBerry Enterprise Server re-establishes the Messaging Application Programming Interface (MAPI) session with the Microsoft Exchange server and provides the correct mailbox location to the BlackBerry Enterprise Server.
To re-initialize the MAPI sessions with the BlackBerry smartphone user's mailbox, not all services must be restarted. The BlackBerry Dispatcher should be restarted first, followed by the BlackBerry Controller. The BlackBerry Dispatcher calculates how many BlackBerry smartphone users are allocated to each BlackBerry Messaging Agent if there have been a large number of BlackBerry smartphone user moves. The BlackBerry Controller disconnects all MAPI sessions when stopped and re-initializes them when restarted.
Note: The ScanGAL process runs automatically every 12 minutes on the BlackBerry Enterprise Server.



Workaround

To work around this issue, perform one of the following actions:
  • Assign the affected BlackBerry smartphone user to a static BlackBerry Messaging Agent in BlackBerry Manager. The BlackBerry Messaging Agent establishes a MAPI session with the Microsoft Exchange Server and receives the correct mailbox location for the BlackBerry smartphone user. For more information, see KB12766.
  • Move the BlackBerry smartphone user's mailbox to another Microsoft Exchange Server. Then move the BlackBerry smartphone user's mailbox back to the original Microsoft Exchange Server and to the new mailbox store.



Additional Information

If the BlackBerry smartphone user's mailbox has been moved to a different Microsoft Exchange Server, the BlackBerry Enterprise Server should recognize this change after a short period of time. If the BlackBerry Enterprise Server does not recognize the change, run the handheldcleanup.exe utility from the default mailbox location. For more information on the handheldcleanup.exe utility, see KB00140.
If there is only one BlackBerry smartphone user on a particular MAPI session, the BlackBerry Enterprise Server will detect the mailbox move.
__________________
Si MCTS
Co-Owner
Port3101 - Your BES Connection

Don't forget, you can follow us on Twitter

The views expressed by me on Port3101 and its affiliated sites are my own and do not necessarily reflect the views of my employer.
Reply With Quote
Sponsored Links
  #2 (permalink)  
Old 04-16-2009, 08:55 AM
hdawg's Avatar
Proprietor
 
Join Date: Nov 2008
Posts: 2,257
Blog Entries: 147
Default

updated
__________________
http://blog.port3101.org/hdawg/
Reply With Quote
Reply

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On
Trackbacks are On
Pingbacks are On
Refbacks are On


LinkBacks (?)
LinkBack to this Thread: http://www.port3101.org/featured-blackberry-kb-articles/19-kb00142-cannot-send-receive-email-messages-because-mailbox-has-been-moved.html
Posted By For Type Date
swirlyportal This thread Refback 08-16-2012 11:55 AM
Sony BDVE300 5.1-Channel High-Definition Blu-ray Disc Player/DVD Disc Home theater System (Black) (Jul 24, 2009) This thread Refback 06-25-2012 07:48 PM
404 Not Found This thread Refback 06-15-2012 01:01 PM
Untitled document This thread Refback 08-17-2009 04:38 PM
Exchange Changes - BlackBerryForums.com : Your Number One BlackBerry Community This thread Refback 07-21-2009 12:24 PM
Untitled document This thread Refback 06-30-2009 05:14 PM
Untitled document This thread Refback 06-29-2009 02:40 AM
Untitled document This thread Refback 06-19-2009 09:12 PM
New to BES management - BlackBerryForums.com : Your Number One BlackBerry Community This thread Refback 06-18-2009 04:17 PM
Untitled document This thread Refback 06-15-2009 10:06 AM
Untitled document This thread Refback 06-12-2009 08:26 PM
Untitled document This thread Refback 06-12-2009 10:22 AM
Untitled document This thread Refback 06-12-2009 06:06 AM
Untitled document This thread Refback 06-05-2009 10:03 AM
Untitled document This thread Refback 06-02-2009 01:27 AM

Similar Threads
Thread Thread Starter Forum Replies Last Post
KB15027 - Can send but not receive email messages after returning to an area with ... hdawg Featured BlackBerry KB Articles 0 09-02-2009 09:47 PM
KB01034 - BlackBerry smartphone users can send but cannot receive email messages ... hdawg Featured BlackBerry KB Articles 0 07-14-2009 07:06 PM
KB11353 - BlackBerry smartphone users can send but not receive email messages hdawg Featured BlackBerry KB Articles 0 05-25-2009 10:38 PM
KB10444 - Unable to send or receive messages after a mailbox move Si Featured BlackBerry KB Articles 0 03-20-2009 03:58 AM


All times are GMT -4. The time now is 02:08 PM.
Powered by vBulletin® Version 3.8.9
Copyright ©2000 - 2019, vBulletin Solutions, Inc.


 

SEO by vBSEO 3.3.2 PL2