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-   -   KB12740 - Receiving a red X in the message list when attempting to accept a ... (http://www.port3101.org/showthread.php?t=1791)

hdawg 08-30-2009 11:48 AM

KB12740 - Receiving a red X in the message list when attempting to accept a ...
 
KB12740 - Receiving a red X in the message list when attempting to accept a meeting request on a BlackBerry smartphone


Environment

<content>
  • BlackBerry® Enterprise Server for Microsoft® Exchange
  • BlackBerry smartphone
</content>
<hr class="section">
Overview

<content> When attempting to accept or decline a meeting request on the BlackBerry smartphone, a red x will appears in the message list, indicating that the response was not sent successfully. The error Unlisted Message Error is displayed within the failed message.
</content>
<hr class="section">
Cause

<content> The meeting request has already been hard deleted within Microsoft Outlook®. Since the original meeting request could not be found, it was not possible to accept or decline it.
The following are some examples of how a request might be hard deleted:
  • The meeting request was deleted, and then emptied from the Deleted Items folder.
  • The meeting request was deleted by a delegate.
  • The meeting request was deleted and Microsoft Outlook was closed while the Empty the Deleted Items folder upon exiting option was selected.
</content>
<hr class="section">
Resolution

<content> Ensure that meeting requests are not hard deleted.
</content>


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