Welcome to Port3101.org : Your BES Connection Mark forums read | View Forum Leaders
Port3101.org : Your BES Connection

LinkBack Thread Tools Display Modes
KB11307 - Deleting messages in Outlook does not delete message on BlackBerry handheld
  #1 (permalink)  
Old 08-30-2009, 11:23 AM
hdawg's Avatar
Join Date: Nov 2008
Posts: 2,257
Blog Entries: 147
Default KB11307 - Deleting messages in Outlook does not delete message on BlackBerry handheld

KB11307 - Deleting messages in Microsoft Outlook does not delete message on BlackBerry smartphone


  • BlackBerry® Enterprise Server for Microsoft® Exchange
  • BlackBerry smartphone
  • Microsoft Outlook® 2003


Deleting a message on the BlackBerry smartphone deletes the message in Microsoft Outlook, but deleting a message in Microsoft Outlook leaves the message on the BlackBerry smartphone.


The BlackBerry smartphone user's Messaging Application Programming Interface (MAPI) profile is set to Use Cached Exchange Mode.


Complete the following steps:
  1. Create a brand new MAPI profile making sure that the Use Cached Exchange Mode is unchecked.
  2. Go to the Advanced tab in Redirector Settings/Email Settings in BlackBerry Desktop Manager and then click on the Profile Settings button.
  3. Choose Always use this profile and select the newly created MAPI profile in the drop-down box.
  4. Click OK and you will be asked to restart Desktop Manager and Desktop Redirector. The BlackBerry smartphone will now use the new MAPI profile.
  5. Send some test email messages to the BlackBerry smartphone user's email account to test reconciliation.
Reply With Quote
Sponsored Links

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On
Trackbacks are On
Pingbacks are On
Refbacks are On

Similar Threads
Thread Thread Starter Forum Replies Last Post
Delete from Outlook does not delete from Smartphone millardus Port 3101: The BES Admin Bar & Grill 3 12-09-2009 07:56 AM
KB16109 - What is the difference between a HARD and SOFT delete when deleting users hdawg Featured BlackBerry KB Articles 0 09-20-2009 04:13 PM
BES v5 - Hard Delete enabled, but not hard deleting! johnston.richard Port 3101: The BES Admin Bar & Grill 1 09-07-2009 09:32 PM
KB14058 - Delete all data and applications from the BlackBerry using Wipe handheld hdawg Featured BlackBerry KB Articles 1 08-20-2009 04:13 PM
KB11558 - Unable to delete new messages on BlackBerry device hdawg Featured BlackBerry KB Articles 1 02-08-2009 02:42 PM

All times are GMT -4. The time now is 09:33 AM.
Powered by vBulletin® Version 3.8.9
Copyright ©2000 - 2019, vBulletin Solutions, Inc.


SEO by vBSEO 3.3.2 PL2