08-16-2009, 09:08 PM
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Join Date: Nov 2008
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KB03828 - "No message services configured" when sending an email from a BlackBerry
KB03828 - "No message services configured" when sending an email from a BlackBerry smartphone
Environment
- BlackBerry® Desktop Software
- BlackBerry® Enterprise Server
- BlackBerry® Internet Service
- BlackBerry smartphones
Overview
The following error message appears when composing, replying to, or forwarding an email message on the BlackBerry smartphone.
No message services configured. You will only be able to save draft.
Cause
Summary of causes
This issue may be caused by the following:
- The WebClient [CMIME], <integrated account> [CMIME], or Desktop [CMIME] service book is missing.
- An IT policy is blocking the BlackBerry Internet Service service books.
- The BlackBerry smartphone user account has not been correctly activated on a BlackBerry Enterprise Server.
Resolution
Complete the appropriate resolution for the cause.
Cause 1
The <integrated account> [CMIME] or Desktop [CMIME] service book is missing.
Resolution 1
Note: For account integrations with the BlackBerry Internet Service.
Request a new service book if the BlackBerry Internet Service is used for email message redirection. For instructions, see KB02830.
If new service books do not resolve the issue, clear the service book database. For instructions, see KB05010.
Resolution 2
Regenerate a new encryption key if BlackBerry® Desktop Redirector or a BlackBerry Enterprise Server is used to redirect email messages. For instructions, see KB02740.
Resolution 3 Note: For account integrations with BlackBerry Desktop Redirector or BlackBerry® Enterprise Server for Microsoft® Exchange only.
Create a new Messaging Application Programming Interface (MAPI) profile. 1. To create a new MAPI profile in Microsoft® Outlook®, see one of the following Microsoft Support Knowledge Base articles:
- For Microsoft Outlook 2000, see article 195718.
- For Microsoft Outlook 2003, see article 829918.
2. To configure BlackBerry® Desktop Manager to use the new MAPI profile, see KB03650.
Resolution 4
Note: For account integrations with BlackBerry Enterprise Server for Microsoft Exchange only.
Send service books from the BlackBerry Enterprise Server. For instructions, see KB03577.
Cause 2 An IT policy is blocking the BlackBerry Internet Service service books. This cause affects BlackBerry smartphones that are activated on a BlackBerry Enterprise Server or associated with a BlackBerry Internet Service account. An error message appears on the BlackBerry smartphone when email messages are sent using the BlackBerry Internet Service account because a BlackBerry Enterprise Server IT policy is restricting access to third-party email accounts.
Resolution
Send a blank IT policy, or a less restrictive one, from the BlackBerry Enterprise Server. For instructions, see the BlackBerry Enterprise Server Maintenance Guide for the appropriate messaging server. If this does not resolve the issue, reactivate the BlackBerry smartphone with an IT policy that does not restrict third-party email accounts.
If the BlackBerry smartphone was previously activated on a BlackBerry Enterprise Server, but is now only associated with a BlackBerry Internet Service account, contact the BlackBerry Enterprise Server administrator to request that a less restrictive IT policy be sent to the BlackBerry smartphone.
Cause 3 The BlackBerry smartphone user account has not been correctly activated on the BlackBerry Enterprise Server.
Resolution
Complete the following tasks to correctly activate the BlackBerry smartphone user account.
Task 1
Remove the account from the BlackBerry Enterprise Server by completing the following steps:
- In the left pane of BlackBerry Manager, select the BlackBerry Enterprise Server instance.
- On the Users tab, select the account name.
- Click Account, and then click Delete User. Note: To retain the BlackBerry account information in the BlackBerry smartphone user's person document and state database, click No when prompted.
Task 2
Erase all data and applications on the BlackBerry smartphone. For instructions, see KB02318.
Task 3
Add the BlackBerry smartphone user account back to the BlackBerry Enterprise Server by completing the following steps:
- In the left pane in BlackBerry Manager, select the BlackBerry Enterprise Server instance.
- On the Server Configuration tab, click Common.
- Click Add User, then select the account name.
- Click Add, then click OK.
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