Welcome to Port3101.org : Your BES Connection Mark forums read | View Forum Leaders
Port3101.org : Your BES Connection



Reply
LinkBack Thread Tools Display Modes
KB10192 - No Enterprise Activation icon is present on the BlackBerry smartphone
 
  #1 (permalink)  
Old 07-30-2009, 03:53 PM
hdawg's Avatar
Proprietor
 
Join Date: Nov 2008
Posts: 2,257
Blog Entries: 147
Default KB10192 - No Enterprise Activation icon is present on the BlackBerry smartphone

KB10192 - No Enterprise Activation icon is present on the BlackBerry smartphone


Environment

  • BlackBerry® Enterprise Server
  • BlackBerry smartphones



Overview

The Enterprise Activation icon does not appear on the Home screen of the BlackBerry smartphone and there is no Enterprise Activation option in the Options menu.



Cause

This issue might be caused by one of the following problems:
  1. The BlackBerry smartphone does not have the BlackBerry Enterprise Server service class.
  2. The BlackBerry smartphone is running BlackBerry® Device Software version 3.8 or earlier.
  3. The Enterprise Activation icon is hidden.
  4. The BlackBerry smartphone is not registered on the wireless network.
  5. A previous attempt was made to activate the BlackBerry smartphone over the wireless network.



Resolution

Complete the appropriate resolution for the cause.
Cause 1

The BlackBerry smartphone does not have the BlackBerry Enterprise Server service class.
Resolution
Contact your wireless service provider for further assistance.

Cause 2
The BlackBerry smartphone is running BlackBerry Device Software version 3.8 or earlier.
Resolution
Upgrade to BlackBerry Device Software version 4.0 or later. For instructions, see KB03621.

Cause 3
The Enterprise Activation icon is hidden.
Resolution
Verify that the icon is not hidden on the Home screen by selecting the Show All option from the menu.

Cause 4
The BlackBerry smartphone is not registered on the wireless network.
Resolution
  1. Perform a hard reset of the BlackBerry smartphone. For instructions, see KB02141.
  2. Perform a Register Now function. For instructions, see KB00510.

Cause 5
A previous attempt was made to activate the BlackBerry smartphone over the wireless network.
By default, after the BlackBerry smartphone is activated over the wireless network, the Enterprise Activation icon does not appear on the Home screen.
Resolution
Follow the steps below to locate the Enterprise Activation option on a BlackBerry smartphone with valid provisioning.
  1. Click the Options icon on the Home screen of the BlackBerry smartphone.
  2. Click Advanced Options.
  3. Click Enterprise Activation.
__________________
http://blog.port3101.org/hdawg/
Reply With Quote
Sponsored Links
Reply

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On
Trackbacks are On
Pingbacks are On
Refbacks are On


Similar Threads
Thread Thread Starter Forum Replies Last Post
KB18796 - Enterprise activation icon appears on the Home screen of the BlackBerry hdawg Featured BlackBerry KB Articles 2 09-16-2009 10:26 PM
KB15773 - Enable the Enterprise-Only message icon in BlackBerry Enterprise Server hdawg Featured BlackBerry KB Articles 1 07-20-2009 08:10 PM
KB13412 - A red padlock icon shows up on some Options on the BlackBerry smartphone hdawg Featured BlackBerry KB Articles 0 07-02-2009 04:48 PM
KB03409 - Enterprise Activation icon does not appear on the Home screen hdawg Featured BlackBerry KB Articles 0 06-09-2009 12:41 PM
KB17031 - Certificates are no longer present on the BlackBerry smartphone Si Featured BlackBerry KB Articles 0 12-11-2008 04:21 AM


All times are GMT -4. The time now is 08:12 PM.
Powered by vBulletin® Version 3.8.9
Copyright ©2000 - 2019, vBulletin Solutions, Inc.


 

SEO by vBSEO 3.3.2 PL2