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KB16416 - User is prompted to press 1 to answer a phone call on the BlackBerry
 
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Old 07-30-2009, 02:25 PM
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Default KB16416 - User is prompted to press 1 to answer a phone call on the BlackBerry

KB16416 - User is prompted to press 1 to answer a phone call on the BlackBerry smartphone


Environment

  • BlackBerry® Enterprise Server
  • BlackBerry MVS Client
  • BlackBerry® Mobile Voice System version 4.6



Overview

After answering a phone call on the BlackBerry smartphone, an operator prompts the BlackBerry smartphone user to press 1 to answer the phone call.



Cause

This problem may be caused by one or both of the following:
  1. The BlackBerry smartphone does not have sufficient wireless coverage.
  2. The BlackBerry smartphone is not registered on the BlackBerry MVS Server.
  3. Outbound caller ID is blocked.
  4. Inbound caller ID shows Unknown Number.



Resolution

Complete the appropriate resolution for the cause.
Cause 1
The BlackBerry smartphone does not have sufficient wireless coverage.
Resolution
Check for the following network indicators on the Home screen of your BlackBerry smartphone to make sure you have sufficient wireless coverage:
  • 1XEV
  • CDMA
  • EDGE
  • 3G followed by the BlackBerry Emblem
If none of these network indicators appear, move to an area with sufficient wireless coverage.
Cause 2
The BlackBerry smartphone is not registered on the BlackBerry MVS Server.
Resolution
Register your BlackBerry smartphone on the BlackBerry MVS Server by completing the following steps:
  1. On the BlackBerry smartphone, open the Phone application.
  2. Click Options > BlackBerry MVS Client > General Settings > Menu > Register Now.
Cause 3

Outbound caller ID is blocked.
Resolution

Contact your wireless service provider to confirm that your phone number is not being blocked.
Cause 4

Inbound caller ID shows Unknown Number.
Resolution

Call your wireless service provider to enable Caller ID on your account.
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