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KB01513 - SRPClient - ReceivePacket - Error receiving Header (10054)
 
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Old 07-20-2009, 08:28 PM
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Default KB01513 - SRPClient - ReceivePacket - Error receiving Header (10054)

KB01513 - SRPClient - ReceivePacket - Error receiving Header (10054)


Environment

  • BlackBerry® Enterprise Server software version 2.1
  • IBM® Lotus® Domino®
  • Microsoft® Exchange



Overview

The BlackBerry Enterprise Server fails to connect to the Server Routing Protocol (SRP) host and the debug log displays the following:
[4] (12/10 13:16:13):{0x142} SRPClient::ReceivePacket: Error receiving Header (10054)
[4] (12/10 14:16:37):{0x142} SRPClient::ReceivePacket: Error receiving Header (10054)



Cause

The firewall may have been configured to limit Internet connections to 60 minutes. This may cause the BlackBerry Enterprise Server to lose the connection to the Internet.



Resolution

Enable the port for authenticated, outbound-initiated, bi-directional communication to allow a permanent connection to the Internet.
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