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KB02794 - Reasons to perform a hard reset on a BlackBerry smartphone
 
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Old 07-08-2009, 03:19 PM
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Default KB02794 - Reasons to perform a hard reset on a BlackBerry smartphone

KB02794 - Reasons to perform a hard reset on a BlackBerry smartphone


Environment

  • BlackBerry® smartphones



Overview

The following table shows the possible reasons for performing a hard reset on a BlackBerry smartphone.

Issues Reasons
Network
  • BlackBerry smartphone displays an X beside the coverage indicator.
  • BlackBerry smartphone displays GSM (Global System for Mobile Communication) or lower case gprs (General Packet Radio Service) as the network status indicator.
  • BlackBerry smartphone user is unable to send or receive messages on the BlackBerry smartphone.
Software
  • BlackBerry smartphone user receives an error code on the BlackBerry smartphone.
  • Applications do not appear to be functioning correctly.
  • BlackBerry® Desktop Manager is stuck at “working” status when the BlackBerry smartphone is connected.
  • Bluetooth® is not detected.
Hardware
  • BlackBerry smartphone display is hard to read. For example, the display shows lines obscuring text.
  • Keyboard is not functioning correctly. For example, keys do not work, the trackwheel is not functioning correctly, or the BlackBerry smartphone does not turn on.



Additional Information

See KB02141 for information about performing a hard reset on the BlackBerry smartphone.
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Old 07-09-2009, 05:47 PM
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I love how RIM just cuts out the EVDO devices.

For Network issues, the hard reset should also be used if the device shows 1xev (lowercase) as the network status indicator.
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