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KB02141 - How to perform a hard reset on a BlackBerry smartphone
 
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Old 07-08-2009, 03:18 PM
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Default KB02141 - How to perform a hard reset on a BlackBerry smartphone

KB02141 - How to perform a hard reset on a BlackBerry smartphone


Environment

  • BlackBerry® smartphones



Overview

Follow these steps to perform a hard reset on a BlackBerry smartphone.
  1. Remove the battery cover from the back of the BlackBerry smartphone.
  2. Remove the battery from the BlackBerry smartphone.
  3. Put the battery back into place in the BlackBerry smartphone.
  4. Replace the battery cover.



Additional Information

See KB02794 for reasons to perform a hard reset.
To perform a hard reset on a RIM® 850 device, RIM® 857 device, RIM® 950 device, or RIM® 957 device, insert the end of a paperclip inside the small hole on the back of the device.
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