Welcome to Port3101.org : Your BES Connection Mark forums read | View Forum Leaders
Port3101.org : Your BES Connection



Reply
LinkBack Thread Tools Display Modes
KB18670 - Unable to access the BlackBerry Administration Service
 
  #1 (permalink)  
Old 07-06-2009, 10:36 PM
hdawg's Avatar
Proprietor
 
Join Date: Nov 2008
Posts: 2,257
Blog Entries: 147
Default KB18670 - Unable to access the BlackBerry Administration Service

KB18670 - Unable to access the BlackBerry Administration Service


Environment

  • BlackBerry® Enterprise Server



Overview

There are a few reasons why you may be unable to access the BlackBerry® Administration Service web console.
Cause 1
The BlackBerry Administration Service does not remain running and constantly restarts when you try to access the BlackBerry Administration Service web console.
Refer to KB18185. If the issue is not resolved after following the suggestions, escalate to BlackBerry Technical Support or your Support partner.
Cause 2
The BlackBerry Administration Service does not restart constantly, but you cannot access the BlackBerry Administration Service login page.
Escalate to BlackBerry Technical Support or your Support partner.
Cause 3
The BlackBerry Administration Service does not constantly restart, and you can access the BlackBerry Administration Service login page, but you cannot login successfully.
Refer to KB17894. If the issue is not resolved after following the suggestions, escalate to BlackBerry Technical Support or your Support partner.


For assistance identifying these causes, see the flowchart located here.
Attached Files
File Type: pdf BAS_Troubleshooting.pdf (69.6 KB, 1204 views)
__________________
http://blog.port3101.org/hdawg/
Reply With Quote
Sponsored Links
Reply

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On
Trackbacks are On
Pingbacks are On
Refbacks are On


Similar Threads
Thread Thread Starter Forum Replies Last Post
Unable to access BlackBerry Admin Service after upgrade to 5.01 clcgroup Port 3101: The BES Admin Bar & Grill 2 12-03-2009 01:04 PM
KB18161 - Unable to administer the BlackBerry Administration Service Cheese Sammich Featured BlackBerry KB Articles 3 09-21-2009 09:05 PM
KB18177 - Unable to log on to BlackBerry Administration Service due to clock time ... hdawg Featured BlackBerry KB Articles 0 05-26-2009 11:50 AM
KB17644 - Unable to log in to the BlackBerry Administration Service or BlackBerry WDM hdawg Featured BlackBerry KB Articles 0 05-26-2009 01:02 AM
KB17894 - Unable to log on to the BlackBerry Administration Service web console Cheese Sammich Featured BlackBerry KB Articles 0 05-14-2009 10:05 AM


All times are GMT -4. The time now is 12:45 PM.
Powered by vBulletin® Version 3.8.9
Copyright ©2000 - 2019, vBulletin Solutions, Inc.


 

SEO by vBSEO 3.3.2 PL2