Welcome to Port3101.org : Your BES Connection Mark forums read | View Forum Leaders
Port3101.org : Your BES Connection



Reply
LinkBack (2) Thread Tools Display Modes
KB18549 - Redirection for the inbox folder is turned off after the BES ...
 
  2 links from elsewhere to this Post. Click to view. #1 (permalink)  
Old 07-02-2009, 09:59 AM
hdawg's Avatar
Proprietor
 
Join Date: Nov 2008
Posts: 2,257
Blog Entries: 147
Default KB18549 - Redirection for the inbox folder is turned off after the BES ...

KB18549 - Redirection for the inbox folder is turned off after the BlackBerry Enterprise Server receives a PURGE_MESSAGE_LIST command from the BlackBerry smartphone


Environment

  • BlackBerry® Enterprise Server version 4.1 SP6 for Microsoft® Exchange
  • BlackBerry® Device Software version 4.1.0 to 4.7.1
  • SDR353296
  • SDR354503



Overview

The BlackBerry smartphone is sending a PURGED_MESSAGE_LIST command and the BlackBerry smartphone user is not enabled for PURGED_MESSAGE_LIST processing. This can be verified by checking the eventlog, BlackBerry Alert Log and the BlackBerry Agent Logs.
After the BlackBerry Enterprise Server receives this command from the BlackBerry smartphone, it attempts to process it but fails. It then processes the next command in the OTAFM batch which as part of the PURGED_MESSAGE_LIST command is a MODIFY_FOLDER command. Since the PURGED_MESSAGE_LIST command failed, the MODIFY_FOLDER command should not be attempted but the BlackBerry Enterprise Server does execute this command. This results in some folders being disabled for redirection.
In the Event Viewer:

Event Source: BlackBerry Messaging Agent BES01 Agent 1
Event Category: None
Event ID: 20394
Date: 5/31/2009
Time: 6:02:43 PM
User: N/A
Computer: BES01
Description:
The description for Event ID ( 20394 ) in Source ( BlackBerry Messaging Agent BES01 Agent 1 ) cannot be found. The local computer may not have the necessary registry information or message DLL files to display messages from a remote computer. You may be able to use the /AUXSOURCE= flag to retrieve this description; see Help and Support for details. The following information is part of the event: {[email protected]} Received PURGED_MESSAGE_LIST from device for user not enabled for purged message list processing.
In the Alert Log:
[30000] (05/31 18:02:43.012):{0x914} [Alarm::ActivateAlarm] Queuing alarm: | BlackBerry Messaging Agent BES01 Agent 1 (Application Event Log on BES01) | 05/31/2009 18:02:43 (AFFF4FAA) -> {[email protected]} Received PURGED_MESSAGE_LIST from device for user not enabled for purged message list processing


In the Agent Log for the same time frame (the 5 key lines are in bold):
[40000] (05/31 18:02:42.949):{0x145C} [BIPP] Received datagram, Tag=43818
[40700] (05/31 18:02:42.949):{0x16B0} {[email protected]} Receiving packet from device, size=2561, TransactionId=269933713, Tag=43818, content type=CMIME, cmd=0x3
[40698] (05/31 18:02:42.949):{0x16B0} {[email protected]} Receiving OTAFM request from device, Tag=43818, TransactionId=269933713
[30219] (05/31 18:02:42.949):{0x16B0}
{[email protected]} Received PURGED_MESSAGE_LIST from device, Tag=43818, TransactionId=269933713
[20394] (05/31 18:02:42.949):{0x16B0}
{[email protected]} Received PURGED_MESSAGE_LIST from device for user not enabled for purged message list processing
[40864] (05/31 18:02:42.949):{0x16B0}
{[email protected]} Received MODIFY_FOLDER from device, Tag=43818, TransactionId=269933713
[40717] (05/31 18:02:43.528):{0x16B0}
{[email protected]} SetFolderState - Saved Folder State. FolderID=-4, ParentFolderID=-1, FolderNameHash=14675511, SyncInProgress=false, Redirected=0
[41079] (05/31 18:02:43.731):{0x16B0} {[email protected]} PagerImp::SaveChanges: changed items = 32, 34, 35, 83 Size = 20
[30197] (05/31 18:02:43.731):{0x16B0} {[email protected]} Sending OTAFM_CONFIG to device, ServerSupport=207, UserConfig=63, Conflict=1
[40583] (05/31 18:02:43.731):{0x16B0} {[email protected]} Sending packet to device, Size=46, Tag=102254, TransactionId=-904470219
Note: This log line may vary depending on the BlackBerry Device Software version.



Cause

The BlackBerry Enterprise Server is receiving an OTAFM batch from the BlackBerry smartphone which contains multiple commands. The BlackBerry Enterprise Server should be ignoring all the commands in this batch, but it does not and the BlackBerry Enterprise Server processes the MODIFY_FOLDER command which turns off redirection for the Inbox.




Resolution

This issue has been corrected in BlackBerry Enterprise Server Maintenance Release 7. Apply 4.1.6 MR7 to the affected servers. Once MR7 has been applied the BlackBerry Enterprise Server will no longer process the MODIFY_FOLDER command in the OTAFM batch. BlackBerry smartphone users which have previously had their inbox redirection turned off due to this issue will need to have their inbox redirection re-enabled manually, on the BlackBerry smartphone, using the BlackBerry® Desktop Manager email settings or by the system administrator using the BlackBerry Manager for the BlackBerry Enterprise Server.



Workaround

Monitor BlackBerry Enterprise Server logs and Windows® server Eventlogs for the PURGED_MESSAGE_LIST command and take corrective action as needed to re-enable folder redirection for affected BlackBerry smartphone users.

For further assistance, contact BlackBerry Technical Support.

__________________
http://blog.port3101.org/hdawg/
Reply With Quote
Sponsored Links
  #2 (permalink)  
Old 08-16-2009, 09:14 PM
hdawg's Avatar
Proprietor
 
Join Date: Nov 2008
Posts: 2,257
Blog Entries: 147
Default

updated
__________________
http://blog.port3101.org/hdawg/
Reply With Quote
  #3 (permalink)  
Old 08-20-2009, 10:30 AM
JDABS's Avatar
BES Administrator
 
Join Date: May 2009
Location: Acworth, GA
Posts: 10
Default

This may be a stupid question, but what causes a device to send a purge message list command to the server?
Reply With Quote
  #4 (permalink)  
Old 08-20-2009, 04:32 PM
hdawg's Avatar
Proprietor
 
Join Date: Nov 2008
Posts: 2,257
Blog Entries: 147
Default

bulk deletes from the HH
__________________
http://blog.port3101.org/hdawg/
Reply With Quote
  #5 (permalink)  
Old 08-21-2009, 08:29 AM
JDABS's Avatar
BES Administrator
 
Join Date: May 2009
Location: Acworth, GA
Posts: 10
Default

Thanks hdawg!
Reply With Quote
  #6 (permalink)  
Old 11-20-2009, 01:34 PM
BES Activated
 
Join Date: Nov 2009
Posts: 1
Default

Is this mr update included in SP7?
Reply With Quote
  #7 (permalink)  
Old 11-23-2009, 06:21 PM
Abe Abe is offline
Super Moderator
 
Join Date: Dec 2008
Location: Germany
Posts: 598
Default

Quote:
Originally Posted by bodybybody View Post
Is this mr update included in SP7?
Yes, this is the issue fixed by MR7 for 4.1.6 (at least that's what the DART told me).
__________________

Reply With Quote
  #8 (permalink)  
Old 06-07-2010, 03:50 PM
BES Activated
 
Join Date: Jun 2010
Location: Austin, TX
Posts: 1
Default

Thanks for this. I've been experiencing this problem for a while on our BES and just upgraded from 4.1.6 MR2 to 4.1.7 MR3 after reading this. Didn't realize I was that far behind. When this problem happens to a company officer it kind of lights a fire under you to fix something... Hope this solution holds up!
Reply With Quote
Reply

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On
Trackbacks are On
Pingbacks are On
Refbacks are On


LinkBacks (?)
LinkBack to this Thread: http://www.port3101.org/featured-blackberry-kb-articles/1409-kb18549-redirection-inbox-folder-turned-off-after-bes.html
Posted By For Type Date
Conceptos básicos solución de problemas de BES 4? This thread Refback 02-10-2011 07:33 AM
Troubleshooting basics for BES 4? - Server Fault This thread Refback 10-05-2009 10:01 AM

Similar Threads
Thread Thread Starter Forum Replies Last Post
Folder redirection limitations? Exchange 2007 mcnabbt Port 3101: The BES Admin Bar & Grill 3 03-03-2011 10:38 AM
KB05359 - How to receive filtered messages on the BlackBerry using folder redirection hdawg Featured BlackBerry KB Articles 2 01-11-2010 07:34 AM
KB19319 - Unable to select or edit the folder redirection settings from the BAS hdawg Featured BlackBerry KB Articles 0 09-20-2009 04:44 PM
KB13650 - Folder Redirection option is missing from the BlackBerry smartphone hdawg Featured BlackBerry KB Articles 1 02-08-2009 09:21 PM
KB04297 - Turn on folder redirection for the subfolders that receive new messages Si Featured BlackBerry KB Articles 0 12-02-2008 04:37 AM


All times are GMT -4. The time now is 07:43 AM.
Powered by vBulletin® Version 3.8.9
Copyright ©2000 - 2019, vBulletin Solutions, Inc.


 

SEO by vBSEO 3.3.2 PL2