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KB16333 - How to display more columns in BlackBerry Manager
 
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Old 06-25-2009, 05:35 PM
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Default KB16333 - How to display more columns in BlackBerry Manager

KB16333 - How to display more columns in BlackBerry Manager


Environment

  • BlackBerry Enterprise Server version 4.1.6



Overview

The following additional columns are available in the Users tab in BlackBerry Manager to help BlackBerry Enterprise Server administrators audit their environment.
Column Name

Description

Default

Active Carrier Displays the name of the wireless service provider.
Application Status Displays the status of the software configuration assigned to the user.
BlackBerry Device Model Displays the numerical model number of the BlackBerry.
BlackBerry MDS Connection Displays a true or false value if the BlackBerry MDS Connection is enabled for the user.
BlackBerry Version Displays the BlackBerry device software version.
Configuration Name Displays the name of the Software Configuration assigned to the user.
Creation Time Displays the time that the user was added to the BlackBerry Enterprise Server.
Direct Connect ID Displays the Direct Connect ID if push-to-talk is available on the BlackBerry.
Email Address Displays the email address of the user.
Expired Messages Displays the number of expired messages.
Filtered Messages Displays the number of filtered messages.
Forwarded Messages Displays the number of forward messages to the BlackBerry.
Group Name Displays the Group that a user may belong to.
Hardware ID Displays the Hardware ID of the BlackBerry for the user
Home Carrier Displays the Home Carrier name.
IT Policy Name Displays the name of the IT policy which has been assigned to the user.
IT Policy Status Displays the status of the IT Policy which has been assigned to the user.
IT Policy Time Displays the time that the IT Policy was last received on the BlackBerry.
Last Contact Time Displays the last time the BlackBerry Enterprise Server successfully communicated to the BlackBerry. Yes
Last Forward Time Displays the last time we forwarded a packet to the BlackBerry.
Last Result Displays the result of the last transaction with the BlackBerry.
Last Sent Time Displays the last time an email was sent from the BlackBerry.
Mail Server Displays the mail server name that the user belongs to.
Mailbox Displays the mailbox name of user.
Mailbox Agent ID Displays a numberical value of which Mailbox Agent ID the user is assigned to.
MDS Integration Service Server URL Displays the URL that this user has access to.
Memory Displays available memory on the BlackBerry.
Name Displays the name of the user. Yes
Network Type Displays the wireless network protocol that the device is capable of utilizing.
Pending Data Packets Displays the amount of pending data packets waiting to be delivered
Phone Number Displays the users phonenumber
PIN Displays the PIN number of the BlackBerry. Yes
Platform Version Displays the platform version of the BlackBerry device software.
Redirect to BlackBerry Device Displays a true or false setting if messages ar being redirected to the BlackBerry.
Screen Language Displays the language setting on the BlackBerry.
Security Password Displays whether the Blackberry has a security password enabled or not.
Sent Messages Displays the amount of sent messages from the BlackBerry.
Serial Number Displays the BlackBerry Serial Number.
Server Name Displays the BlackBerry Enterprise Server name that the user resides on
SIM ID Displays the SIM ID of a SIM card if inserted in the BlackBerry.
Software Upgradeable Displays if the device is capable of receiving a BlackBerry device software update.
Status Displays the current status of the user on the BlackBerry Enterprise Server. Yes
Status Check Time Displays the last status check time.
System Status Displays the last system status.
Wireless Calendar Displays whether wireless calendar is enabled or disabled for the BlackBerry.
Wireless Message Reconciliation Displays whether wireless email reconciliation is enabled or disabled for the user.





Resolution

To add any of the above columns in BlackBerry Manager, complete the following steps:
  1. Click Start > Programs > BlackBerry Enterprise Server > BlackBerry Manager.
  2. On BlackBerry Manager, select 'View' from the drop down menu and select 'Choose Columns'.
Note: There must be at least one user account added to the BlackBerry Manager for the Choose Columns option to appear.



Additional Information

Example:
When there are multiple user accounts on the BlackBerry Enterprise Server with no BlackBerry smartphone assigned (device=,) and email messages are queuing but cannot be delivered to a BlackBerry smartphone, adding the Creation Time column allows the BlackBerry Enterprise Server administrator to see when the user account was created and determine whether the account is dormant and should be removed.
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