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KB15201 - GetContactPicture - No picture synced, filename is not ContactPicture.jpg
 
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Old 06-22-2009, 10:37 PM
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Default KB15201 - GetContactPicture - No picture synced, filename is not ContactPicture.jpg

KB15201 - GetContactPicture - No picture synced, filename is not ContactPicture.jpg

Environment

  • BlackBerry® Enterprise Server software version 4.1 Service Pack x (4.1.x) for Microsoft® Exchange
  • BlackBerry® Enterprise Server software version 4.0 Service Pack x (4.0.x) for Microsoft® Exchange
  • SDR122430





Overview

When a file is attached to a contact in Microsoft® Outlook® without using the Add Contact Picture, the following log line is printed:

[40782] (00/00 00:00:00.000):{0x1234} {[email protected]} GetContactPicture - No picture synced, filename is not ContactPicture.jpg






Cause

There are 3 different actions that would cause the above log line:
  1. In Microsoft Outlook, open contact and attach a file using the attach button from the toolbar.
  2. In Microsoft Outlook, open contact and select Insert > File from the menu, attaching a file or picture.
  3. In Microsoft Outlook, open contact and select Insert > Item from the menu, attaching a picture or file.





Resolution

This is a previously reported issue that has been escalated internally to our development team. No resolution time frame is currently available.




Workaround

Add a contact picture using the picture button in Microsoft Outlook or by adding it from the BlackBerry smartphone.
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