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KB14472 - Userdump.exe not found
 
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Old 06-22-2009, 10:17 PM
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Default KB14472 - Userdump.exe not found

KB14472 - "Userdump.exe not found" appears in the log files when the BlackBerry Controller or log file cycle restarts


Environment

  • BlackBerry® Enterprise Server version 4.1 for Microsoft® Exchange



Overview

The BlackBerry Enterprise Server is configured to use userdump.exe when an error occurs. When the BlackBerry Controller is restarted or the log file cycle restarts, the following error message is logged in the Application log file:
[CFG] Controller won't generate userdump files. Userdump.exe not found.



Resolution

Complete the following steps:
  1. Go to the Microsoft Download Center.
  2. Search for the User Mode Process Dumper 8.1 utility.
  3. Download and install this utility to the local computer hosting the BlackBerry Enterprise Server.



Additional Information

Note: This utility does not work on a computer with a Windows® 64-bit operating system.
If the BlackBerry Enterprise Server does not detect that userdump.exe is installed, even after installing the User Mode Process Dumper 8.1 utility on a 64-bit computer, manually point to the userdump.exe file located in the kktools directory. Make sure that this is not the directory under the system32 folder.
HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Research In Motion\BlackBerry Enterprise Server\Controller

Reg_SZ: UserdumpPath

Value: C:\kktools\userdump8.1\x64
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Old 09-15-2009, 08:09 PM
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