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KB14611 - Best practices for backing up BES for GroupWise
 
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Old 06-19-2009, 11:13 AM
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Default KB14611 - Best practices for backing up BES for GroupWise

KB14611 - Best practices for backing up the BlackBerry Enterprise Server for Novell GroupWise


Environment

  • BlackBerry® Enterprise Server for Novell® GroupWise®



Overview

For minimum downtime during disaster recovery, there are several BlackBerry® Enterprise Server items that must be backed up. When all required backup items are available, the recovery process is systematic and efficient.
Important: Restarting the BlackBerry Enterprise Server will delay email message delivery to BlackBerry smartphones. For more information, see KB04789.
If a reinstallation is required for disaster recovery, the following five items must be backed up:
  1. Backup of the BESMgmt database. To back up the BESMgmt database, run the following command: osql -E

    1> backup database besmgmt to disk = "c:\backup.bak"

    2> go

    1> quit

  2. Record the following settings from the Database Connectivity tab in a text editor:
    • Microsoft® SQL Server® name
    • Database name
  3. Record the following settings from the BlackBerry Server tab in a text editor:
    • SRP Identifier
    • SRP Authentication Key
    • Router Host (if any)
    • Attachment Host (if any)
    • Host Routing Information (if any)
  4. Record the following settings from the GroupWise Settings tab in a text editor:
    • Novell GroupWise Server and Port
    • Admin User
    • Trusted Application Key
    • Application Name
    • Connection Mode*
    • SOAP port*
    • Listen port*
    *These items apply to BlackBerry Enterprise Server software version 4.1 and later.
  5. Extract the client access license (CAL) keys. The CALs can be extracted on the database server by typing the following at the command prompt:
    C:\bcp BESMgmt..licensekeys out c:\keys.txt -c -T

To restore the database from the backup created in step 1, use the following command:
osql -E

1> restore database besmgmt from disk = "c:\backup.bak" with recovery,replace

2> go

1> quit

Important: Always make sure the version of the BlackBerry Enterprise Server being restored is the same version the backup was created from.



Additional Information

For a remote installation of the BlackBerry Enterprise Server, please refer to KB05115.
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