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KB13982 - Wi-Fi enabled BlackBerry smartphones cannot access the BES with Wi-Fi
 
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Old 06-16-2009, 09:40 PM
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Default KB13982 - Wi-Fi enabled BlackBerry smartphones cannot access the BES with Wi-Fi

KB13982 - Wi-Fi enabled BlackBerry smartphones cannot access the BlackBerry Enterprise Server using a Wi-Fi connection


Environment

  • BlackBerry® Curve™ 8320 smartphone
  • BlackBerry® 8820 smartphone
  • BlackBerry® Pearl™ 8120 smartphone



Overview

Wi-Fi® enabled BlackBerry smartphones cannot access the BlackBerry® Enterprise Server using a Wi-Fi connection.



Cause

Some wireless service providers disable access to the BlackBerry Enterprise Server using a Wi-Fi connection as the default for BlackBerry smartphones. Unless the system administrator sets the Disable WLAN Access to BES IT policy rule to false on the BlackBerry Enterprise Server, the wireless service provider default prevents the BlackBerry smartphone from accessing the BlackBerry Enterprise Server using a Wi-Fi connection.



Resolution

To resolve this issue, contact the system administrator to have the Disable WLAN Access to BES IT policy rule set to false on the BlackBerry Enterprise Server. Setting the Disable WLAN Access to BES IT policy rule to false replaces the default set by the wireless service provider and allows BlackBerry smartphones to access the BlackBerry Enterprise Server using a Wi-Fi connection.



Additional Information

For BlackBerry Enterprise Server software versions before BlackBerry Enterprise Server software version 4.1 Service Pack 3 (4.1.3), the system administrator must import the latest IT policy rule template that contains the Disable WLAN Access to BES IT policy rule. See KB05439 for more information.
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