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KB12133 - Software prerequisites for BES software for Microsoft Exchange
 
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Old 06-16-2009, 11:46 AM
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Default KB12133 - Software prerequisites for BES software for Microsoft Exchange

KB12133 - Software prerequisites for the BlackBerry Enterprise Server software for Microsoft Exchange


Environment

  • BlackBerry® Enterprise Server for Microsoft® Exchange



Overview

Software prerequisites for BlackBerry Enterprise Server for Microsoft Exchange and their effects
Operating system (OS)
Related services and features
  • BlackBerry Alert
  • BlackBerry Attachment Service
  • BlackBerry Controller
  • BlackBerry Messaging Agent
  • BlackBerry Database Consistency Service
  • BlackBerry Dispatcher
  • BlackBerry MDS Connection Service and BlackBerry® Mobile Data System Services
  • BlackBerry Policy Service
  • BlackBerry Router
  • BlackBerry Synchronization Service
  • BlackBerry Manager
  • BlackBerry Collaboration Service
Details and related issues
The OS can affect any part of the BlackBerry Enterprise Server. The OS is responsible for managing all the software that is installed on it and allocating resources to them. If it is not functioning correctly, the BlackBerry Enterprise Server may not perform as expected.
Most of the BlackBerry Enterprise Server services require a server-level OS as they are designed to work in a server-level environment. However, there are some components that can be installed on a workstation, such as BlackBerry Manager. For details on what components can be installed on which OS, refer to the installation guide for your version of the BlackBerry Enterprise Server.
Microsoft Exchange System Manager or Microsoft Exchange Administrator
Related services and features
  • BlackBerry Controller
  • BlackBerry Messaging Agent
  • BlackBerry Manager
Details and related issues
The Messaging Application Programming Interface (MAPI) is used by the BlackBerry Enterprise Server to connect to the Microsoft® Exchange Server. All BlackBerry Enterprise Server services rely on a functioning MAPI profile, however only the BlackBerry Messaging Agent is responsible for actually retrieving the data from the Microsoft Exchange Server.
BlackBerry Manager needs to be able to use MAPI to retrieve or remove information about the Microsoft Exchange mailbox whenever a BlackBerry smartphone user is added or deleted on the BlackBerry Enterprise Server.
When MAPI is not functioning, most of the BlackBerry Enterprise Server functions will be interrupted because they rely on the data that the BlackBerry Messaging Agent retrieves from Microsoft Exchange. The following issues may be caused by MAPI mismatches or missing MAPI subsystems:
  • The BlackBerry Messaging Agent will not start, interrupting all communication between the BlackBerry Enterprise Server and Microsoft Exchange.
  • BlackBerry Manager functions such as adding and removing users or changing the folders selected for redirection will not work.
  • Email message delivery to the BlackBerry smartphone will fail or be delayed.
  • Email messages sent from the BlackBerry smartphone will be delayed or lost.
  • Synchronization of organizer data will not work.
Microsoft SQL Desktop Engine (MSDE) or Microsoft SQL Server
Related services and features
  • BlackBerry Dispatcher
  • BlackBerry Synchronization Service
  • BlackBerry Policy Service
  • BlackBerry Controller
  • BlackBerry Manager
Details and related issues
The MSDE or Microsoft® SQL Server® database hosts the BlackBerry Configuration Database that the BlackBerry Enterprise Server uses to store BlackBerry smartphone user lists, Server Routing Protocol (SRP) information, client access licenses (CALs) and other configuration information. Because this information is required by the BlackBerry Dispatcher, BlackBerry Synchronization Service, and BlackBerry Policy Service, an issue with the database may disrupt the operation of the BlackBerry Enterprise Server.
The following issues may occur if the database is the wrong version, or is not functioning correctly:
  • Upgrades to the BlackBerry Configuration Database will fail.
  • BlackBerry Enterprise Server services that rely on the BlackBerry Configuration Database will not start.
  • Some functions of the BlackBerry Enterprise Server services that rely on the BlackBerry Configuration Database will not work as expected, such as wireless backup of BlackBerry smartphones by the BlackBerry Synchronization Service.
  • The BlackBerry Controller may not be able to get the BlackBerry smartphone user list from the BlackBerry Configuration Database, so it will not know which Microsoft Exchange mailboxes to monitor.
Microsoft Data Access Components (MDAC)
Related services and features
  • BlackBerry Dispatcher
  • BlackBerry Synchronization Service
  • BlackBerry Policy Services
  • BlackBerry Controller
  • BlackBerry Manager
Details and related issues
MDAC is used by the BlackBerry Enterprise Server to connect to the BlackBerry Configuration Database on the MSDE or Microsoft SQL Server. Any problems with MDAC can cause the same issues as any problems with the database engine itself.
Microsoft XML Parser and software development kit (SDK)
Related services and features
  • BlackBerry Attachment Services
  • BlackBerry Synchronization Service
  • BlackBerry Policy Service
Details and related issues
Microsoft XML Parser is used to format information going to and from BlackBerry smartphones. This includes information related to wireless backup, attachments viewing, service books, and IT policies. The following issues may occur as a result of Microsoft XML Parser errors:
  • Enterprise activation attempts may fail.
  • Attachment viewing may fail or work only partially.
  • Changes to a BlackBerry smartphone user's IT policy assignment may fail.
  • Wireless backup may fail.
  • Synchronization of the Address Book, MemoPad, and Tasks may fail or work only partially
Java Runtime Environment (JRE)
Related services and features
  • BlackBerry MDS Connection Service and BlackBerry MDS Services
  • BlackBerry Collaboration Service
Details and related issues
The JRE™ is used almost exclusively by the BlackBerry MDS Connection Service and is responsible for Internet browsing functions through the BlackBerry Enterprise Server. The following issues may occur if the JRE is not functioning or is incorrectly installed:
  • The BlackBerry MDS Connection Service may not start.
  • BlackBerry smartphones may be unable to browse the Internet.
  • Applications that connect through the BlackBerry MDS Connection Service features may not function.
Microsoft .NET Framework
Related services and features
  • BlackBerry Manager (BlackBerry Enterprise Server software version 4.1 and later)
Details and related issues
Microsoft® .NET Framework is used by BlackBerry Manager for its basic functionality. Any BlackBerry Manager functions may fail if Microsotf .NET Framework is not installed, is corrupt, or if the wrong version is installed.
Microsoft Message Queuing (MSMQ)
Related services and features
  • BlackBerry Collaboration Service
Details and related issues
MSMQ is used by the BlackBerry Collaboration Service to set up the connection to the organization's messaging environment. This is a Windows® component that must be installed. MSMQ is only supported in Windows Server® 2003 Service Pack 1.
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