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KB10223 - Only email message headers appear on the BlackBerry during pre-population
 
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Old 06-16-2009, 11:43 AM
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Default KB10223 - Only email message headers appear on the BlackBerry during pre-population

KB10223 - Only email message headers appear on the BlackBerry smartphone during pre-population


Environment

  • BlackBerry® Enterprise Server version 4.0 and 4.1



Overview

Only email message headers appear on the BlackBerry smartphone during pre-population.



Cause

The option Send Headers Only is selected or set to True on the BlackBerry Enterprise Server.



Resolution

Complete the steps below for your software version.
BlackBerry Enterprise Server software version 4.0
  1. Right-click the BlackBerry Enterprise Server name and select BlackBerry Server Properties.
  2. Click on the Pre-Population tab.
  3. Deselect the Send Headers Only option.
BlackBerry Enterprise Server software version 4.1
  1. Click the BlackBerry Enterprise Server name.
  2. Click the Server Configuration tab.
  3. Click Edit Properties.
  4. Click Messaging.
  5. In the Message Prepopulation section, change Send Headers Only to False.
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