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-   -   KB10223 - Only email message headers appear on the BlackBerry during pre-population (http://www.port3101.org/showthread.php?t=1309)

hdawg 06-16-2009 11:43 AM

KB10223 - Only email message headers appear on the BlackBerry during pre-population
 
KB10223 - Only email message headers appear on the BlackBerry smartphone during pre-population


Environment

<content>
  • BlackBerry® Enterprise Server version 4.0 and 4.1
</content>
<hr class="section">
Overview

<content> Only email message headers appear on the BlackBerry smartphone during pre-population.
</content>
<hr class="section">
Cause

<content> The option Send Headers Only is selected or set to True on the BlackBerry Enterprise Server.
</content>
<hr class="section">
Resolution

<content> Complete the steps below for your software version.
BlackBerry Enterprise Server software version 4.0
  1. Right-click the BlackBerry Enterprise Server name and select BlackBerry Server Properties.
  2. Click on the Pre-Population tab.
  3. Deselect the Send Headers Only option.
BlackBerry Enterprise Server software version 4.1
  1. Click the BlackBerry Enterprise Server name.
  2. Click the Server Configuration tab.
  3. Click Edit Properties.
  4. Click Messaging.
  5. In the Message Prepopulation section, change Send Headers Only to False.
</content>


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