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KB11453 - Unable to open large .wav attachments
 
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Old 06-16-2009, 11:33 AM
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Default KB11453 - Unable to open large .wav attachments

KB11453 - Unable to open large .wav attachments


Environment

  • BlackBerry® Device Software 4.2
  • BlackBerry® Enterprise Server version 4.1 SP2 to SP6



Overview

When attempting to open a .wav file attachment on the BlackBerry smartphone, the following error message appears:
Attachment size exceeds server value



Cause

The .wav file size exceeds the file size limit or recording length limit specified on the BlackBerry Enterprise Server. By default, the maximum file size limit is 3 MB and the recording length limit is 3 minutes.



Resolution

To resolve this issue, complete the following steps:
  1. Go to Start > Run and type regedit.
    Browse to HKEY_LOCAL_MACHINE/Software/Research In Motion/BBAttachEngine/Distillers/LoadAudioDistiller.
  2. Modify the following DWORD values.
    • To increase the maximum file size limit, change the MaxFileSize value to 5000.
    • To increase the recording length limit, change the MaxDuration value to 360.
    Note: The variable type for both DWORD values is Decimal. The MaxFileSize value is expressed in kilobytes; the MaxDuration value is expressed in seconds.
  3. Restart the BlackBerry Attachment Service. Important: Restarting certain BlackBerry Enterprise Server services will delay email message delivery to BlackBerry smartphones. For more information, see KB04789.



Additional Information

Increasing these restrictions can result in larger amounts of data being transferred to the BlackBerry smartphone and an increase in the associated costs. Consult your wireless service provider for more information.
Samples:
    1. A value of 0 for MaxFileSize will allow any file size.
    2. To increase the recording length limit, change the MaxDuration value to (x). x = duration of recording length in seconds. To change the length to 16 minutes, calculate 16 X 60 = 1080. Adjust the MaxDuration value in the registry to 1080.
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