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KB00564 - How to configure and set default notification levels for BES Alert
 
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Old 06-16-2009, 11:31 AM
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Default KB00564 - How to configure and set default notification levels for BES Alert

KB00564 - How to configure and set default notification levels for BES Alert


Environment

  • BlackBerry® Enterprise Server version 3.6 to 4.1
  • Microsoft® Exchange



Overview

Server-level notifications send events to all users listed in the User Notification list of the BES Alert Configuration window based on events recorded in the Microsoft Windows® Event Log.

BlackBerry Enterprise Server version 3.6 and 4.0
  1. In BlackBerry Manager, right-click a BlackBerry Enterprise Server and click BlackBerry Enterprise Server Properties.
  2. Click on the BES Alert tab.
  3. In the Messages Sent From field, type the SMTP address from which to send and receive replies to alert messages.
  4. In the SMTP Server Machine field, type the SMTP server name of your gateway in DNS format.
  5. From the Default Notification Level drop-down list, select one of the following options:
    • Critical: All level 0 events (critical)
    • Error: All level 1 events (error)
    • Warning: All level 2 events and lower (warning and error)
    • Informational: All level 3 events and lower (informational, warning, and error)
  6. In the User Notification section, click Add.
  7. Type the recipients name.
  8. From the Notification Level drop-down list, select one of the following options:
    • Default: the event level defined for BES Alert
    • Error: all level 1 events (error)
    • Warning: all level 2 events and lower (warning and error)
    • Informational: all level 3 events and lower (informational, warning, and error)
  9. Type the SMTP address where messages will be sent and/or the computer names on which console message notifications display.
  10. Click OK to save changes.
BlackBerry Enterprise Server version 4.1
  1. In BlackBerry Manager, highlight the BlackBerry Enterprise Server and click Edit Properties.
  2. Click on the BES Alert option.
  3. In the SMTP Hostname field, type the DNS name of the SMTP gateway.
  4. In the SMTP Account Name field, type the Microsoft Windows account that will log into the SMTP server.
  5. In the SMTP Address field, type the email address where events will be sent from.
  6. In the Event Level field, select one of the following:
    • Critical: All level 0 events (critical)
    • Error: All level 1 events (error)
    • Warning: All level 2 events and lower (warning and error)
    • Informational: All level 3 events and lower (informational, warning, and error)
  7. Double-click on User Notification, and then click New to add a new BlackBerry device user.
  8. In the Username field, type the recipients name.
  9. In the Event Level drop-down list, select on of the following:
    • Default: the event level defined for BES Alert
    • Error: all level 1 events (error)
    • Warning: all level 2 events and lower (warning and error)
    • Informational: all level 3 events and lower (informational, warning, and error)
  10. In the Email Address field, type the address alerts will be sent to.
  11. In the Console field, type the computers on which console messages notifications display.
  12. Click OK to save changes.
Note: The user-specific Event Level settings Error, Warning, and Informational will override the Default Event Level setting.
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