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KB18219 - BAS - "The Page Cannot be displayed" error is received. ...
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Old 05-26-2009, 01:37 PM
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Default KB18219 - BAS - "The Page Cannot be displayed" error is received. ...


  • BlackBerry® Enterprise Server version 5.0
  • SDR315058


After installing or upgrading to BlackBerry Enterprise Server version 5.0, administrators will receive the message This page cannot be displayed when trying to access the BlackBerry Administration Console.
The BlackBerry Administration Service - Application Server Service is in a constant restart loop and the BlackBerry Administration Logs (BBAS-AS) contain the following error messages:
javax.crypto.IllegalBlockSizeException: Input length must be multiple of 8 when decrypting with padded cipher
(05/12 07:52:33:351):{main} [com.rim.bes.bas.authenticationmanager.AuthenticationManagerUtilities] [FATAL] [BBAS-4001] {unknown} initializeCredentialCacheAsRequired could not read credentials for BAS-AS, com.rim.bes.bas.util.BASCouldNotCompleteRequestRollbackException: getAuthenticationCredentialsLocal stored password could not be decrypted


An invalid password was generated during the installation of the BlackBerry Administration Service.


This is a previously reported issue that has been escalated internally to our development team. No resolution time frame is currently available.


To work around this issue we can remove a specific trait from the BlackBerry Configuration Database that will force the BlackBerry Administration Service to regenerate a new password upon startup.

Warning: Modifying databases used by the BlackBerry Enterprise Server can cause irreparable damage, resulting in unexpected server behavior or service failure. Back up the databases prior to implementing any changes.

  1. Stop the BlackBerry Administration Service - Application Server and BlackBerry Administration Service - Native Code Container services.
  2. Run the following SQL query against the BlackBerry Configuration Database using SQL Query Analyzer:

    delete from bastraits where pluginid='8' and traitid='0'

  3. Start the BlackBerry Administration Service - Application Server and BlackBerry Administration Service - Native Code Container.
  4. Confirm that the BlackBerry Administration Service remains started.
Also see attached.
Attached Files
File Type: zip RemoveRegenerateTrait.zip (569 Bytes, 332 views)
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