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KB18197 - "Error writing to Database" message occurs after the LDAP portion of setup
 
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Old 05-26-2009, 01:34 PM
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Default KB18197 - "Error writing to Database" message occurs after the LDAP portion of setup

KB18197 - "Error writing to Database" message occurs after the LDAP portion of the BlackBerry Enterprise Server 5.0 installation


Environment

  • BlackBerry® Enterprise Server version 5.0 for Microsoft® Exchange
  • SDR300449



Overview

After clicking the Next button on the Lightweight Directory Access Protocol (LDAP) settings portion of the BlackBerry Enterprise Server version 5.0 installation, you receive the following error and the installation does not proceed to the next screen:
Error writing to Database.
The following is a sample from the installation log:
[30000] (05/08 21:43:38.190):{0xE0C} <5>May 08 21:43:38 server {0xE04} 0324: ( #30000 ) BASBatchFile_Encode: Executed with return code of 4, encoded result was zero length!
[30000] (05/08 21:43:38.190):{0xE0C} <3>May 08 21:43:38 server {0xE04} 0325: ( #10000 ) [PIPTOOL]: Encrypt password for LDAP failed, code 4
[30000] (05/08 21:43:38.190):{0xE0C} <4>May 08 21:43:38 server {0xE04} 0326: ( #20000 ) [PIPTOOL]: LDAP apply values failed with code [834]




Cause

The LDAP password that was provided includes an unsupported character.
Supported characters include: ~, @, *, _, -, +, :, ?, /, space, {, }, [, ], .
Unsupported characters include: !, #, $, %, ^, (, ), &, =, ', ", ;, >, <, |, comma, \



Resolution

This is a previously reported issue that has been escalated internally to our development team. No resolution time frame is currently available.



Workaround

There are two possible workarounds for this issue:
  1. Change the Microsoft®Active Directory® password for the account being used to authenticate LDAP to only include supported characters.
  2. Use a different account with a password that does not include any unsupported characters.
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