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KB13576 - Unable to receive email messages or attachments that are generated by VM
 
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Old 05-26-2009, 01:18 PM
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Default KB13576 - Unable to receive email messages or attachments that are generated by VM

KB13576 - Unable to receive email messages or attachments that are generated by a voice mail system


Environment

  • BlackBerry® Enterprise Server software version 4.1.2 to 4.1.6
  • BlackBerry® Device Software 4.2 Service Pack 1
  • BlackBerry smartphone



Overview

The BlackBerry smartphone user is unable to receive email messages or attachments that are generated by a voice mail system.




Cause

The email messages generated by the voice mail system are being sent using Internet Message Access Protocol (IMAP).




Resolution

Do not use IMAP to access voice mail email messages.
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