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KB15871 - Phone number or wireless service provider do not populate in BB Manager
 
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Old 05-26-2009, 12:50 PM
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Default KB15871 - Phone number or wireless service provider do not populate in BB Manager

KB15871 - Phone number or wireless service provider information fields do not populate in BlackBerry Manager

Environment

  • BlackBerry® Enterprise Server
  • BlackBerry smartphone



Overview

The phone number or wireless service provider information fields do not populate in BlackBerry Manager.



Cause

The BlackBerry smartphone did not send the information to the BlackBerry Enterprise Server.



Resolution

To resolve this issue, delete and undelete the Desktop [SYNC] service book on the BlackBerry smartphone. Have each BlackBerry smartphone user complete the following steps:
  1. Go to Options> Advanced Options> Service Book and highlight Desktop [SYNC].
  2. Press the Menu key and select Delete.
  3. Press the Menu key and select Undelete.
  4. Go to Options> Advanced Options> Host Routing table and press the Menu key.
  5. Select Register now, and click the trackball or trackwheel.
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LinkBack to this Thread: http://www.port3101.org/featured-blackberry-kb-articles/1144-kb15871-phone-number-wireless-service-provider-do-not-populate-bb-manager.html
Posted By For Type Date
Showing users phone number in BES - BlackBerryForums.com : Your Number One BlackBerry Community This thread Pingback 09-24-2009 03:21 PM
Users status dont refresh! - BlackBerryForums.com : Your Number One BlackBerry Community This thread Pingback 07-08-2009 03:34 PM

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