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KB18190 - "Page Not Found" when trying to connect to the BAS ...
 
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Old 05-26-2009, 11:46 AM
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Default KB18190 - "Page Not Found" when trying to connect to the BAS ...

KB18190 - "Page Not Found" when trying to connect to the BlackBerry Administration Service due to multiple network interface card usage


Environment

  • BlackBerry® Enterprise Server version 5.0
  • BlackBerry Administration Service
  • SDR303519



Overview

After the BlackBerry Enterprise Server version 5.0 installation completes, you receive the error Page Not Found when connecting to the BlackBerry Administration Service user interface. The BlackBerry Administration Service (BAS-AS) log displays the following where x is the Internet Protocol (IP) address followed by the port number right before the service starts:
{main} [org.apache.coyote.http11.Http11Protocol] [INFO] Starting Coyote HTTP/1.1 on http-BES.DOMAIN.COM%2Fx.x.x.x-18180
{main} [org.apache.coyote.http11.Http11Protocol] [INFO] Starting Coyote HTTP/1.1 on http-BES.DOMAIN.COM%2Fx.x.x.x-443
{main} [org.jboss.system.server.Server] [INFO] JBoss (MX MicroKernel) [4.3.0.GA (build: SVNTag=JBPAPP_4_3_0_GA date=200801031548)] Started in 5m:33s:801ms



Cause

If the server hosting the BlackBerry Administration Server has duel network cards, the BlackBerry Administration Service is starting up and could be binding to the incorrect IP address. You can verify this by the looking at the preceding log lines in the BAS-AS. Verify x.x.x.x-18180 and x.x.x.x-443 are starting up on the IP address of the network card that is not being used for that purpose.



Resolution

Verify the binding order of the network cards and make sure the correct network card (one where the BlackBerry Administration Service is going to be used on) is at the top of the secondary network card.
Windows Server® 2003
  1. Right-click My Network Places and select Properties or Control Panel, and then click Network Connections.
  2. Click Advanced, and then click Advanced Settings.
  3. Under the Adapters and Bindings tab, verify that the correct binding order appears under Connections.
Windows Server® 2008
  1. Right-click Network and click Properties or Control Panel, and then select Network and Sharing Center.
  2. Under Tasks, click Manage Network Connections.
  3. Click Advanced, and then select Advanced Settings.
  4. Under the Adapters and Bindings tab, verify that the correct binding order appears under Connections.
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