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KB03577 - How to resend service books to BlackBerry smartphones from the BES
 
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Old 05-26-2009, 10:34 AM
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Default KB03577 - How to resend service books to BlackBerry smartphones from the BES

KB03577 - How to resend service books to BlackBerry smartphones from the BlackBerry Enterprise Server


Environment

  • BlackBerry® Enterprise Server software version 4.1 for IBM® Lotus® Domino®
  • BlackBerry® Enterprise Server software version 4.1 for Novell® GroupWise®



Overview

To resend service books to BlackBerry smartphones, complete the following steps:
  1. In BlackBerry Manager, click the name of the BlackBerry Enterprise Server.
  2. Select the User List tab.
  3. Perform one of the following steps:
    • To send a service book to a single BlackBerry smartphone, select the appropriate BlackBerry smartphone user account.
    • To send a service book to multiple BlackBerry smartphones, select one of the appropriate BlackBerry smartphone user accounts. Hold CTRL and then select the others.
    • To send a service book to all BlackBerry smartphones, select the first BlackBerry smartphone user account. Hold Shift and then select the last BlackBerry smartphone user account.
  4. On the bottom panel, click IT Admin.
  5. Click Resend Service Book.
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