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KB17266 - Function Openfolder Failed
 
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Old 05-26-2009, 09:59 AM
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Default KB17266 - Function Openfolder Failed

KB17266 - Function Openfolder Failed


Environment

  • BlackBerry® Desktop Manager version 4.5
  • Microsoft® Outlook® version 2007



Overview

When attempting to synchronize the BlackBerry smartphone data with Microsoft Outlook 2007 using BlackBerry Desktop Manager, the following error message appears:
Function Openfolder Failed



Cause

There is an issue with the folder mappings in BlackBerry Desktop Manager.



Resolution

To remove and add the appropriate folders in BlackBerry Desktop Manager, complete the following steps:
  1. Open BlackBerry Desktop Manager.
  2. Click Synchronize.
  3. Click Synchronization.
  4. In the Synchronization configurationsection, click Synchronization.
  5. Select the Address Book option, and then click Advanced.
  6. Click Map folder.
  7. In the Selected folders section, select the listed folder, and then click Remove.
  8. In the Microsoft Outlook folders section, select the appropriate folder, and then click Add.
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