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KB04566 - Enterprise activation sequence on the BlackBerry Enterprise Server
 
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Old 05-26-2009, 09:58 AM
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Default KB04566 - Enterprise activation sequence on the BlackBerry Enterprise Server

KB04566 - Enterprise activation sequence on the BlackBerry Enterprise Server


Environment

  • BlackBerry® Enterprise Server for Microsoft® Exchange
  • BlackBerry smartphone



Overview

The sequence of events that occurs in each component of the BlackBerry Enterprise Server during the enterprise activation process is outlined below. The details include the lines that are written to the respective debug logs of each component.
BlackBerry Messaging Agent
  1. The enterprise activation message is received by the BlackBerry Enterprise Server. [40282] (06/27 08:07:40):{0x1114):{0x13B8} {@rim.net} Queuing DATA from [email protected], Tag=1552549626, EntryId=494
  2. An encryption key is generated. [40000] (06/27 08:07:40):{0xF74} {@rim.net} Generating 3DES key
  3. A service book request is sent to the BlackBerry Policy Service. [40000] (06/27 08:07:44):{0x1114} {@rim.net} SendToDispatcher, Tag=4789

    [40000] (06/27 08:07:44):{0x1114} {@rim.net} *** OTAKEYGEN *** Queuing service book data to Policy Server
BlackBerry Policy Service
  1. The BlackBerry Policy Service sends the IT policy to the BlackBerry smartphone. [30000] (06/27 08:08:40):{0xAAC} {@rim.net, PIN=, UserId=2}RequestHandler::SendQueuedITAdminCommandToDevice Sending data to device, contentType=ITADMIN, size=301, RefId=0, TransactionId=-996158132, Tag=251
  2. The IT policy is successfully delivered to the BlackBerry smartphone. [40000] (06/27 08:08:43):{0x37C} {@rim.net, PIN=, UserId=2}RequestHandler:oITPolicyDeviceSentProcessing - ITPolicy GME Receive Ack for the command SET_IT_POLICY_COMMAND - Processing packet, Tag=251
  3. The BlackBerry Policy Service sends the service books to the BlackBerry smartphone. [40000] (06/27 08:08:50):{0x15FC} {@rim.net, PIN=, UserId=2}RequestHandler::SendServiceBooks - Sending service book data to device
  4. The BlackBerry smartphone sends confirmation of receiving and decrypting the service books. [40000] (06/27 08:09:00):{0xF74} {@rim.net} *** OTAKEYGEN *** received packet was successfully decrypted
BlackBerry Messaging Agent
  1. The BlackBerry smartphone is active and able to send and receive email messages. [40446] (06/27 08:07:44):{0x1114} {@rim.net} Handheld just activated on this server
  2. For new BlackBerry smartphones, if pre-population settings are enabled on the BlackBerry Enterprise Server, email message pre-population is triggered. [30292] (06/27 08:07:44):{0x1114} {@rim.net} New or changed Device - email pre-population triggered
  3. The Calendar slow synchronization process begins. [40753] (06/27 08:09:03):{0xF74} {@rim.net} Receiving CICAL_SLOW_SYNC request from device, Tag=5156, TransactionId=2016556545
  4. Email message redirection is enabled. [40259] (06/27 08:11:36.515):{0xF74} {@rim.net} *****Redirection on*****
  5. The Calendar synchronization completes. [40000] (06/27 09:26:58.732):{0xF74} {@rim.net} Sending CAL_SLOW_SYNC_DONE to device. SessionID=1195827941, Record counts=124
BlackBerry Synchronization Service
  1. The BlackBerry smartphone initiates the slow synchronization process. [46046] (06/27 08:09:02):{0xBCC} [SYNC-DSession] Received "GetConfig" command from device. [,:2]
  2. The slow synchronization and enterprise activation processes are complete. [36023] (06/27 08:13:12):{0x1428} [SYNC-DSession] *** SLOWSYNC COMPLETE *** [,:2]
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LinkBack to this Thread: http://www.port3101.org/featured-blackberry-kb-articles/1085-kb04566-enterprise-activation-sequence-blackberry-enterprise-server.html
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